Kaja Misvær Kistorp is the Manager of the DOT initiative –Design for offentlige tjenester (Design for Public services) at the Oslo School of Architecture and Design. She is a formerly partner in Designit Oslo – a multi disciplinary and international strategic design agency. Kaja co-founded the Oslo office and led the service innovation department. She is an experienced service designer with a passion for user involvement and multidisciplinary innovation processes.
Frida Almqvist is a PhD-fellow at AHO exploring how to develop process support for a patient-centric new service development approach in Norwegian healthcare. This research is a part of the Centre for Connected Care (C3), an 8 year Centre for Research-based Innovation (SFI) starting up the fall of 2015.
Before starting the PhD she has been working as a Service Designer and Assistant Researcher in the research unit DOT – Design for offentlige tjenester (Design for Public Services) along with Kaja Misvær Kistorp and Amy Lise Hansen. She will continue her engagement in DOT part-time, throughout the PhD period. She has also been working as an Assistant Teacher in Service Design at AHO, in both bachelor and master courses.
Frida gained her MA in Industrial Design from the Oslo School of Architecture and Design in 2014. Her Master Thesis Terminating a pregnancy (Å avslutte et svangerskap) was within Service and Systems Oriented Design. The project attempted to understand the system behind the experience of an abortion, seen from a woman’s perspective. How is the woman cared for in one of her perhaps most vulnerable situations? Women who are considering an abortion needs to find their way through a vast and complex service landscape. Today this can be challenging. The result was a series of design solutions that increase the availability of information, support and follow-up. The proposals contributed to the creation of experiences with less uncertainty and stress that might prevent further unplanned pregnancies.
Frida has presented her Masters Thesis at Beyond Risør (2014), at the National Abortion Conference (Nasjonal konferanse for sykehusenes abortnemnderat) at Gardermoen held by the Norwegian Health Directorate (2014) and at many other occations.
Simon is professor of interaction design at AHO and is responsible for the area of Service Design at the school.
Simon started working with interaction design using participatory design methods for the design of control rooms in 1983. Since then his work has swung between research and professional consultancy. He built and led a successful multidisciplinary team at Telenor that developed future business concepts for mobile services and interactive TV. He has led a large Nordic ICT consultancy, run his own company and been in a dot.com start-up.
His research interests stem from his MBA in Design Management, and have very much focussed upon the role of design at the strategic and tactical levels of an organisation. His focus during the past years has been upon enabling organisations to create value from incorporating design into the innovation process. More recently he has started to focus upon how organisations should change such that they can better develop and support the delivery of memorable customer experiences. This bridges multiple disciplines from marketing, organisational design, change management and service design.
Simon is responsible for AHOs participation in the Centre for Service Innovation (CSI) and leads one of the major themes; Brand and Customer Experience.
Ted Matthews is a service designer and researcher at the center for design research.
He is the chair of service design at AHO. His professional and research areas of interest could be broadly framed by the design of experience-centric services. Experience-centric services refer to services that lift the experiential with a designed intentionality as a crafted, differentiating element of the service offering. However his research has honed in on the study of the sacred as a possible area to glean fruitful practices and concepts for the development of new approaches for the design of experience-centric services. In doing so his research draws from approaches, concepts and practice from socio-cultural domains to weave this together with service design practice.
Through a transdisciplinary, practice based, Research through Design approach, Ted has worked with professional projects from as diverse as professional football and tourism to financial services and telecommunications.
His PhD entitled ‘Exploring Sacred Service Design’ was recently submitted for final consideration.
Lise Amy Hansen is an Associate Professor of Design Theory at The Oslo School of Architecture and Design and her researcher is concerned with interaction, communication and digital movement. Her doctorate was on digital movement and design: ‘Communicating movement – Full-body movement as a design material for digital interaction’.
She trained as a graphic designer at Central Saint Martins and Royal College of Arts, London. She was a Lecturer on the BA (Hons) Graphic Design at Central Saint Martins 2000-2005. She also run her own design company in London for many years, working with architects and developers on urban regeneration and with cultural institutions. She writes (sporadically) about her research projects on the blog Kinetically.
Mosse is a trained interaction designer from MA Design for Interactive Media, Middlesex University, UK. She is an Associate Professor at the Institute of Design and she teaches Master courses and co-ordinate the field of Interaction Design.
She has work experience from London. She moved back to Oslo where she started with two other designers their own design studio, Noon As. During that time she worked with screen-based design and some installations, and she has won several awards from Grafill and Norsk Form.
The last seven years as teacher and course-leader she has explored, conceptualized and developed design courses from tangible interactions to screen based media at Masters level.
Birger Sevaldson [dipl NCAD MNIL PhD] is professor at the Institute of Design at AHO – Oslo School of Architecture and Design and a principle researcher in OCEAN design research association.
He is an academic and designer working in a broad field of design and architecture. He has been in private practice since 1986. His practice spans from architecture, interior to furniture and product design including design of lighting armatures and boat design. It also includes experimental architecture and several art installations in collaboration with the composer Natasha Barrett on the context of OCEAN.
Birger Sevaldson has been developing concepts in design computing and his doctoral thesis from 2005 is based on 15 years of research into this field. He has been collaborating in OCEAN design research association since 1997 and the experimental design projects resulting from this collaboration have been published worldwide. The research into digital design developed into a wider interest in the design process and especially design processes for uncertainty, unforeseen futures and complexity. This research grew out of the digital research which initially engaged in time related design, where time was explored as a design material. Later this approach was further developed and new concepts for systems thinking in design emerged. He has defined Systems Oriented Design as a designerly way of systems thinking and systems practice.
Birger has been lecturing and teaching in Norway, Europe, Asia and USA and has held a visiting professorship at NACD in Oslo and has been a visiting critic at Syracuse University School of Architecture, USA. He is currently visiting professor at the University College of Ålesund, Norway. He was collaborating in the start-up of the academic design journal FORMakademisk and is in the editorial board of the journal. He has been in a number of international evaluation committees amongst them the evaluation committee for Danish design research under the Ministry of Culture of Denmark, and the evaluation committee for a science master for the Higher Education and Training Awards Council (HETAC), Ireland, and the evaluation committee for the EID project by the Swedish energy authorities. Birger is member of the council of the Design Research Society.
Birger has held several positions amongst them, leader of the National Council for Design Educations in Norway, Vice Rector of Oslo School of Architecture and Design and director of OCEAN Design Research Association and the committee for NORDES 2011. He is currently the curator of the Gallery AHO.
Manuela Aguirre is a PhD fellow at AHO researching the bridge between Service Design and Systems Oriented Design (SOD) to innovate and transform public services, as part of the DOT Initiative – Design for Offentlige Tjenester.
Before starting the PhD research, she was working as a Service Designer in the intersection of design and the delivery of health care at Mayo Clinic in Rochester, MN. By being part of the multidisciplinary design group at Mayo´s Center for Innovation (CFI), she worked on a diverse range of projects – spanning from new care models for the outpatient practice to researching the connected care space and its future vision. Since CFI was embedded within the clinical practice, she had the opportunity to co-design and research with medical teams, patients, a wide spectrum of experts and leadership within Mayo Clinic.
Manuela gained her BA in Integrated Design from Pontificia Universidad Católica de Chile (PUC) and her MA in Design from AHO. Her Master Thesis (co-authored with Jan Kristian Strømsnes), Designing for Dignity, was a project within the Design for Social Innovation framework. By using a service-systems design methodology, the project addressed the needs of a Sexual Assault Survivor (SAS) throughout their medical and legal care and conceptualized a holistic spectrum of system interventions. They analyzed a SAS’s journey from their personal perspective and compared that to the perspective of other stakeholders in the system, such as nurses, social workers and police. From understanding the complexity layered in the different problems, we co-created system interventions that responded to the most critical painpoints identified. The solutions addressed new ways of collecting DNA evidence in an empathic manner, ways of facilitating difficult conversations and service and architectural guidelines for Sexual Assault Centers (SAC). In 2013, Designing for Dignity received the Young Design Talent Award given by the Norwegian Design Council and the Core77 Service Design Student Runner-Up recognition.
Manuela has participated in the Global Service Jam twice – first by being a “jammer” in Oslo and then by co-hosting the first Global Service Jam in Minnesota that was held in the Twin Cities in February 2013.
Rachel Troye is Head of the Institute of Design at AHO as of January 2012. She is also Pro-Rector with responsibility for branding and communication for AHO. She is professor and teaches visual communication, brand identity design and design management at AHO as well as other design schools in Norway. She has also been in charge of several interdisciplinary projects across the school such as AHO WORKS, which exhibits all the students’ work.
In her 20 years of professional practice as a graphic designer in Switzerland and Norway Rachel Troye has taken part in and had responsibility for a broad range of clients and projects. These have ranged from big international corporations like BMW Worldwide, ABB, and The Airport Express Train in Norway to varied cultural projects and NGOs.
