Perspective on design leadership and design thinking and how they relate to European service industries

Gloppen, J. 2009. 'Perspective on design leadership and design thinking and how they relate to European service industries'. Design Management Journal. Vol 4, Issue 1. 33–47. Available: http://onlinelibrary.wiley.com/doi/10.1111/j.1942-5074.2009.00005.x/full