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2021

Article

Utopian Futures for Sexuality, Aging, and Design

This excerpt is from a letter to a future self, a story written at a workshop held at DIS 2020 [1], where participants reframed and reimagined what intimacy might mean for the aging body and what role technology might play. Aging and the changes to the body it brings with it are often portrayed as something negative, a time of loss and fading away... Read »

Conference paper

Making Everyday Things Talk: Speculative Conversations into the Future of Voice Interfaces at Home

  • Søndergaard, Marie Louise Juul|Reddy, Anuradha|Kocaballi, Baki|Nicenboim, Iohanna|Lupetti, Maria Luce|Key, Cayla|Speed, Chris|Lockton, Dan|Giaccardi, Elisa|Grommé, Francisca|Robbins, Holly|Primlani, Namrata|Yurman, Paulina|Sumartojo, Shanti|Phan, Thao|Bedö, Viktor|Strengers, Yolande

What if things had a voice? What if we could talk directly to things instead of using a mediating voice interface such as an Alexa or a Google Assistant? In this paper, we share our insights from talking to a pair of boots, a tampon, a perfume bottle, and toilet paper among other everyday things to explore their conversational capabilities... Read »

Conference paper

Resisting the Medicalisation of Menopause: Reclaiming the Body through Design

The menopause transition involves bodily-rooted, socially-shaped changes, often in a context of medicalisation that marginalises people based on their age and gender. With the goal of addressing this social justice matter with a participatory design approach, we started to cultivate partnerships with people going through menopause... Read »

Conference paper

Designing Menstrual Technologies with Adolescents

Starting to menstruate can restrict adolescents’ movements due to physiological changes and societal stigma. We present a participatory soma design project advocating for young adolescents to listen to and care for their newly-menstruating bodies, specifically focusing on participation in sport... Read »

Article

“Vibrant Wearables”: Material Encounters with the Body as a Soft System

As new materials become available for textile and interaction designers, it is crucial that we develop an understanding of the lived experiences of such materials and explore meaningful contexts for their development. In this paper, we engage with systems in which bodies as materials and materials as bodies constitute an assemblage of vitalities in constant flux with one another... Read »

Thesis

Inside Healthcare Design Labs

Exploring the practice of healthcare service design in the context of embedded service design labs The complex characteristics of healthcare systems and wicked nature of problems that arise in such settings can challenge service design practice to develop new methods and ways of working... Read »

Article

Building Reflexivity Using Service Design Methods

The transformative potential of service design rests on its ability to enable people to intentionally shape institutionalized social structures. To avoid simply reproducing social structures unconsciously, people need reflexivity—an awareness of existing social structures. Scholars suggest that the use of service design methods can enhance people’s reflexivity... Read »

Thesis

Exploring Sacred Service Design

This study focuses on the development of new service design approaches for the design of experience-centric services through the integration and utilization of concepts and practices relating to the study of the sacred... Read »

Article

Coassessment Framework to Identify Person-centred Unmet Needs in Stroke Rehabilitation: A Case Report in Norway

Objective To describe unmet needs and values in stroke rehabilitation using the Health Value Framework and the associated co-assessment tool Health Value Spider, a framework designed to identify and prioritise unmet needs based on health technology assessment (HTA). Setting The study took place at Oslo University Hospital, Norway, from February to April 2019... Read »

Conference paper

Amphibious Scales and Anticipatory Design

This paper considers dynamics between Anticipatory Design and relational ontological scales in imagining, articulating and shaping futures. This includes speculative, experimental and experiential engagement with imaginary futures for rethinking relations to the present and beyond them into long term sustainable ones... Read »

Conference paper

Decolonial Pathways: Our Manifesto for a Decolonizing Agenda in HCI Research and Design

  • Garcia, Adriana Alvarado|Maestre, Juan F.|Barcham, Manuhuia|Iriarte, Marilyn|Wong-Villacres, Marisol|Lemus, Oscar A.|Dudani, Palak|Reynolds-Cuellar, Pedro|Wang, Ruotong|Pargman, Teresa Cerratto

As the push for intersection between decolonial and post-colonial perspectives, and technology design and HCI continues to grow, the natural challenge of embracing different ways of approaching knowledge production without ’othering’ begins to emerge. In this paper, we offer what we call ’decolonial paths’, possible portals to navigate through this challenge... Read »

Conference paper

Anticipatory design and futures literacies

Design universities face challenges to their curricula, pedagogies, research and professional practices in the context of a world beset by increased complexity and rapid change. In this framing type paper located in an experimental relational ontology we take up the context and conditions of such change and the development of what we term ‘design futures literacies’... Read »

2020

Article

Is There a Proper Way to Teach Design Thinking? Empirical Evidence from Design Thinking in Education

  • Latterman, Christopher|Arntsen, Erik|Flaten, Bjørn-Tore|Fürst, Neele|Holen, Jannicke|Cappelen, Birgitta

Since about a decade ago, design thinking has become a prominent topic in the scientific and business world. In order to keep up with global competition, design thinking has proven to be a valuable concept for assisting companies to innovate their products, servicesand processes... Read »

Multimedia

Connecting the LEXICON to Master’s in Choreography

Amanda Steggell is a Professor of Choreography at Oslo National Academy of Art and project leader of AMPHIBIOUS TRILOGIES project. As part of ongoing collaboration between AMPHIBIOUS TRILOGIES and FUEL4DESIGN: Future Education and Literacy for Designers, these series of workshops aimed to contribute to the DESIGN FUTURES LEXICON with movement words, called FUTURES DESIGN MOVEMENTS WORDS.  Prof... Read »

Multimedia

BALLUSION and PhD workshop F2F mode

The BALLUSION workshop explores ‘balloons’ as a metaphor for shapeable futures. We take this up in the supporting Unit by asking: “If the balloon represents the future, how might we shape, twist, deflate, go, squeeze, bounce, tap, stretch or release it?” The workshop was designed with PhD students in mind... Read »

Multimedia

Themes & Units: Design Futures Lexicon resources

The DESIGN FUTURES LEXICON presents a set of thematic learning activities, futures design devices and instances of their use. The LEXICON is designed to assist design students and designer researchers to engage productively and critically with how language may work in shaping futures design. The THEMES AND UNITS contain a variety of learning resources for students of design and design research... Read »

Multimedia

OCTOPA’S JOURNEY

Octopa’s Journey is a narrative game-tool inviting the player to browse the futures of the Northern Sea Route. Playing with Future Design Words and extended-choreographies, the experience is the online counterpart of the physical Octopa toolkit. .. Read »

Multimedia

REFLEXICON and PhD workshop in online mode

REFLEXICON builds on the Lexicon of the Future Education and Literacy for Designers, and invites designers to play with future terms. It uses game play as a way to support designers on use and application of Futures Design terms and reflect on how their design project or activity work might relate to shaping future needs, conditions and challenges... Read »

Multimedia

Lexicon at NORDES Summer School 2020

The NORDES Summer School 2020 was a 3-day online event held on 5-7 August 2020, hosted by AHO and OsloMet in Norway. With the focus on ‘designing beyond the individual’, the summer school explored how the theme of COLLECTIVES may “inform design inquiry in shaping futures that are shared and honed for common interests, needs and purposes, not only competitive and collaborative ones... Read »

Multimedia

Matters of artistic research

Movement matters enormously in every aspect of our lives and of the dynamics of the ecosphere and its complex systems and relations of inhabitants, human and nonhuman, psychological and systemic... Read »

Article

Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda

  • Vink, Josina|Koskela-Huotari, Kaisa|Tronvoll, Bård|Edvardsson, Bo|Wetter-Edman, Katarina

While service design has been highlighted as a promising approach for driving innovation, there are often struggles in realizing lasting change in practice. The issues with long-term implementation reveal a reductionist view of service design that ignores the institutional arrangements and other interdependencies that influence design efforts within multi-actor service systems... Read »

Article

Design Futures Now: Literacies & Making

This issue of Temes de Disseny addresses a mix of topics concerning how design literacies and design making may be understood as ‘future facing’. By doing so, we convey the ways and means design practice and design education may be positioned and activated to work prospectively and be ahead of current concerns with environmental, social and ethical challenges... Read »

Presentation

Urban Ocean seminars

What is happening at the intersection of urban and ocean spaces? The seminars bring together different perspectives, research and educational interests about the sustainable development of the urban-ocean frontier... Read »

Thesis

Service Design in the Later Phases: Exploring User Insights, Handovers, and Service Design Roadmapping in the Transition from Service Concept to Implemented Service

Human-centricity and user involvement have become increasingly emphasized in Norwegian legislation related to service development in the health and public sectors. At the same time, service design has emerged as a relevant and increasingly popular alternative to accommodate the requirements of user involvement... Read »

Report

Complex Systems: Breakthrough Innovations through People

The H-SEIF project ‘Technology with Empathy’ was a three-year (2017-2020) research collaboration project between industry and academia funded by Oslofjordfondet and in- kind by partners. This book is written to inspire systems engineering practitioners and create curiosity about new ways of working to take the step towards significant innovations... Read »

Conference paper

Conversations in Healthcare Service Design – The Characteristics and Use of Conversations in Ecosystemic Service Design

This study examines the impact of conversations in public healthcare service design. We define what constitutes design conversations and the role they play in design processes for complex adaptive systems (CAS). Then, we explore the nature and use of conversations in two embedded design lab interventions in two hospital settings... Read »

2019

Book chapter

The Use of Tangible Tools as a Means to Support Co-design During Service Design Innovation Projects in Healthcare

To meet the complex societal and economic challenges facing healthcare service provision, the public sector is dependent on new partnerships and networked collaboration in order to meet policy and program goals. The medical culture with its deeply institutionalized ways of working combined with siloed expertise makes such collaboration and organizational change especially difficult... Read »

Book chapter

D4Me, Designing for Meaningful Experiences

This guest chapter by Ted Matthews explains how meaningful experiences are made and why such, often shared experiences, are especially memorable and powerful. It describes how we, as a society, have developed behavioural and experiential patterns such as rituals and myths... Read »

Multimedia

OICL field study handbook

Ocean industries involve complex operations, often in safety-critical conditions. Workplaces where such operations are performed are pervaded with technology distributed in many different systems. Designing for such workplaces is a challenge for designers. At the same time, there is a growing number of designers working with projects in the ocean industries... Read »

Thesis

Method Development for the Design of Safety-Critical Systems: The Space between Design Research and Professional Design Practice

A common field in academic research is the development and refinement of design methods with the aim of supporting professional design practice. As a result, design practitioners have a wide range of methods and tools at their disposal. However, some studies have shown that the design methods developed through research are not always adopted or used by professional designers... Read »

Exhibition

A Systems Dynamics Gigamap: Gentrification 2.0 Project

In Norway, urban gentrification has been characterised by replacement of original occupants in previously working class neighbourhoods by middle-class or higher income groups (Hjorthol & Bjørnskau 2005). By posing the core research question ‘What is gentrification in Norwegian context?’ we bring out relevant information and terms to be mapped in a spatio-temporal frame... Read »

Conference paper

Systems-Oriented Design as a Democratic Process Design Technique

This paper introduces a discussion about Systems-Oriented Design (SOD) as a democratic design technique. Hence, we have sought how to design processes that enable democratic design processes and possibly design for democracy. We have analysed student praxis and project turn-ins produced at a SOD course Design for Democracy at the Oslo School of Architecture and Design (AHO) 2016 – 2018... Read »

Conference paper

Performing diversity in design futures

In InnArbeid we have observed that participation and involvement increases an anticipation of social synchronicity, as opposed to social conformity. I discuss some concerns and considerations on diversity seen through embodied perspectives on design, inclusion and in particular on technology. See extended abstract: http://anticipationconference... Read »

Conference paper

Future faceting – Exploring multifaceted urban futures through interaction and service-design

This paper is about exploring how interaction- and service-design approaches can be used in imagining and proposing urban futures. The paper presents an ongoing project on investigating how experiential, prototype-driven design methods from service- and interaction-design can offer new ways of exploring possible futures in today’s increasingly digital, service-driven cities... Read »

Thesis

Unpacking Making: A Product Design Critique on Emergent Uses of Additive Manufacturing

Today, as the technical capabilities of 3D printers are advancing, they are finding newfound uses within product design as an Additive Manufacturing (AM) technology. Through a practice-led mode of design research, this thesis argues that AM needs to be supported by critical reflection of its technical capacities, as they are subjected to interpretation through contexts of use... Read »

Article

Investigating design-based learning ecologies

In this article we argue that, for educators in design, urbanism and sustainability, the responsibility of connecting emergent design practice and changing societal needs into pedagogical activities demands that attention be given to ecologies of learning that explore the interplay between what is and what might be... Read »

Multimedia

XIANGVEI

As part of my doctoral design project entitled Transformative Speculation of Life Forms and Life Styles: An Ecological Design Approach in the Context of Climate Change, in XIANGVEI I have researched future life forms via speculative designing to again insights into sustainable futures by redirecting human enhancement.   XIANGVEI is a speculative design organ future... Read »

Conference paper

Design for Quality Life: Speculative Transformation of Lifestyle

Since climate change has become a tangible and serious issue that humanity has to face, more and more disciplines are evolving to address this field, including design. Design, especially product design, is regarded as a discipline that promotes consumer consumption. Design itself is a problem in the context of climate change... Read »

Book

AHO WORKS: Research Review 2013-2017

The AHO Research Review is an internally commissioned document from the School of Architecture and Design in Oslo (AHO) that presents a full picture of the research and teaching agendas and where those two platforms are integrated undertaken by the faculty and research fellows at this specialist university... Read »

Conference paper

Pre-fuzzy front end alignment of multiple stakeholders in healthcare service innovation – Unpacking complexity through service and systems oriented design in Strategy Sandboxes

Contemporary health systems are deeply complex, organisationally and temporally. Recently, focus has increasingly been given to patient experiences and needs (LaVela & Gallan, 2014) and to developing services that accommodate a diversity of needs within formal institutions and their extensions into society... Read »

Book chapter

Cultural Artefacts with Virtual Capabilities Enhance Self-Expression Possibilities for Children with Special Needs

In this paper we discuss how new combinations of technology, art and culture enable children with special needs new ways to express themselves. UN declaration (UDHR) states “All human beings have the right to participate in cultural life, enjoy art…”, later including children (CRC) and persons with disabilities (CRPD)... Read »

Book

Hvor smart?

  • Melien, Ingvild Festervoll|Harboe, Lisbet

Konkrete undersøkelser og diskusjoner av digitaliseringens betydning for norske byer: Digital teknologi er en sentral del av samfunnsutvikling og hverdagsliv, og blir stadig viktigere i byutviklingen... Read »

Book chapter

The Health Promoting Potential of Interactive Art

In this paper, we argue for the value of participatory and interactive art, to increase the quality of health and health promoting technology, for children with special needs. UN states through several conventions that everyone has a right to take part in art and cultural experiences, also children and people with disabilities, because art is an important value in our society... Read »

Article

Design Facilitation as Emerging Practice: Analyzing How Designers Support Multi-stakeholder Co-creation

Designers increasingly find themselves facilitating large-scale design events. Yet few have explored design facilitation as an emerging practice. This article examines the design facilitation practices used in two Norwegian case studies of multi-stakeholder events. We focus on the contextually designed tools designers create to help them facilitate... Read »

Article

Organizational Transformation Through Service Design: The Institutional Logics Perspective.

In this article, we provide in-depth insight into the process of adopting service design (SD) by a large service organization. We use an inductive interpretive approach and draw on rich longitudinal data collected in one of the world’s major telecommunication companies that undertook a series of SD initiatives to improve its innovation capability... Read »

Article

Redesigning Systems Thinking

The resent movement of Systemic Design seeks for new synergies between Design and Systems. While the usefulness of systems approaches in design has been fairly obvious, this paper argues that many core concepts in design are beneficial in systems thinking. This seems reasonable when it comes to the concept of Design Thinking... Read »

Article

Conceptualising Kinaesthesia – Making Movement Palpable

Methods for observing, registering and understanding movement have become increasingly sophisticated given the advancements in data capture, simulation and analysis, however there is still much to learn when questioning the kinesthetic properties of movement and how they relate to intersubjective phenomena and social flow... Read »

Book chapter

Anticipation and design inquiry

Inquiry into anticipation is framed within this chapter in a view from Anticipation Studies not only Science, accentuating cultural, constuctionist and critical interpretative aspects. We argue that Futures Studies needs to more fully take up a body of work from Design Studies... Read »

Book

Innovating for Trust

This book adopts a multidisciplinary approach to innovation, and argues that because innovation is always risky business, trust is an essential premise and outcome of successfully designing, developing and finally launching innovations. Each part of the book encompasses a different aspect of innovating for trust... Read »

Other

ZERO | SIFR

  (This essay accompanies the exhibition and catalogue by Hadi Sy). Without the number zero we would all be frozen in a world of worthless measurement. This is number that was devised in India but has been delegated further in the origins of numeracy in the Arab world. Zero is central to the growth of trade, exchange and modern commerce... Read »

Conference paper

Challenges of the ‘Urban Digital’: Addressing interdisciplinarity and power in the planning and design of the digital city

This paper identifies and discusses a set of challenges relating to the design of digital services in policies and strategies for more liveable and sustainable cities. These challenges emerge in the meeting between the knowledge and practice fields of digital design, which deal with service and interaction design, and urbanism, which is concerned with the study, planning and design of cities... Read »

Exhibition

Explorations of the Seed Vault

‘Explorations of the Seed Vault’ is an experimental project about interpreting and communicating data from the Svalbard Global Seed Vault. The project is being developed by Jørn Knutsen and Einar Sneve Martinussen from the Oslo School of Architecture, and the design studio Voy... Read »

Conference paper

Design-Baroque-Futures

This paper seeks to draw together a broader transdisciplinary view on Anticipation than that influentially proferred by Poli (e.g. 2010). Central is elaboration of the potential for closer intersection between two key approaches to future-oriented inquiry: Design and Futures (Celi & Morrison, 2017 in press)... Read »

Conference paper

Conceptualising Kinaesthesia – Making Movement Palpable

Methods for observing, registering and understanding movement have become increasingly sophisticated given the advancements in data capture, simulation and analysis, however there is still much to learn when questioning the kinesthetic properties of movement and how they relate to intersubjective phenomena and social flow... Read »

Conference paper

Making and unmaking a frontier territory

Longyearbyen, the main town in Svalbard, presents historical, contemporary and projected relations between environment and design. First sighted by the Dutch Barentsz in 1596, this pristine, seemingly sublime landscape has a history of the arrival and application of technologies with destructive impact on its delicate arctic ecology... Read »

Conference paper

Design fiction, culture and climate change: weaving together personas, collaboration and fabulous futures

Climate change is one of the most pressing challenges to contemporary lifestyles and future living. In this paper we offer a design and cultural alternative centred in the humanities on shaping personas as a means to addressing relations between perspective, narrative and voice through two artifacts, one a tiger fish and the other a nuclear powered narwhal... Read »

Article

Learning spaces for sustainable futures

Through a spatial and journey-based interface, this webtext embodies a multimodal, qualitative inquiry into ways to support dynamic learning for undergraduate students of design and their emergent roles as critically engaged and resilient designers able to transition towards sustainable design practice... Read »

2016

Conference paper

Facilitating generative emergence within large-scale networks

This study examines the design practice in socially complex domains, such as the facilitation of highly participatory processes for migration and healthcare innovation. We conceptually propose a visual lens that helps unpack the design practice in a way that has not been done before. This tool highlights different dimensions that underlie the design practice... Read »

Conference paper

Ways of seeing the design material of service

This paper contributes to the current conceptualisation of service as a design material from three different perspectives. We use: a) definitions of the term material, b) the connection to service logic and c) the techniques that service designers use, to discuss ways to understand service from a design perspective... Read »

Report

KPIs for Service Design Thinking

A report exploring the possibility of developing KPI’s for Service Design in an organisation. Based upon a workshop carried out together with a major telecommunications provider, and summarising aspects of design thinking (and service design) a few suggestions for KPI’s are suggested. Further, key aspects of service design thinking are identified... Read »

Exhibition

Polly World, Interactive Installation

The RHYME research project at the Research Council of Norway, participated and contributed in several ways at this year’s EHiN conference. The conference, with the title “Shaping the future of health”, was arranged in the Spectrum hall in Oslo, from 14th to 16th November 2016. The EHiN conference is the largest conference within e-health, welfare technology and health technology in Norway... Read »

Conference paper

Embodied and Distributed Parallel DJing

Everyone has a right to take part in cultural events and activities, such as music performances and music making. Enforcing that right, within Universal Design, is often limited to a focus on physical access to public areas, hearing aids etc., or groups of persons with special needs performing in traditional ways... Read »

Conference paper

Designing Football Rituals for Heightened Fan Experiences

Great football experiences depend not only on the play on field but also on a contextual understanding of the moment, the sense of self in place and of belonging that can lead to highly emotional and meaningful moments. This paper presents the outcomes of the research project between the Norwegian Football Association and the Oslo School of Architecture and Design during 2015... Read »

Conference paper

Facilitating the concept of universal design among design students – changes in the teaching the last decade

Abstract. This short paper describes and reflects on how the teaching of the concept of Universal Design (UD) has developed in the last decade at the Institute of Design at the Oslo School of Architecture and Design (AHO). Four main changes are described. Firstly, the curriculum has evolved from teaching guidelines and principles to focusing on design processes... Read »

Exhibition

Immaterials at Home

Contemporary homes incorporate an increasing number of networked objects, including phones, TVs, and light bulbs. Data is streamed in and out of homes across them. The processes that make these circulations possible are both mundane and obscure... Read »

Article

Designing calm technology and peripheral interaction for offshore service vessels

Ship bridge systems are increasingly collected into Integrated Bridge Systems in modern offshore vessels. By integrating previously separate equipment, there is possible to create more user-friendly interfaces leading to safer and more efficient operations. A consequence of Integrated Bridge Systems is that it is now possible to rethink the make-up of ship bridge interfaces in its entirety... Read »

Thesis

Simulation and Design

In this thesis, I investigate the use of simulation, game engines and real-time interaction in user-centred design for the maritime sector. In this sector, users are involved in complex safety critical operations carried out in very challenging and shifting conditions. This is a major challenge for workers and currently human failure is the main cause of maritime accidents... Read »

Article

Fashion film and genre ecology

We analyse the challenges and changing character, production and consumption of the emerging genre fashion film through a genre as ecology approach. This approach accounts for the complexity of various rhetorical practices used within the creative industries, such as fashion. We find that digital mediation compels genre innovation in networked cultures in the mediation of fashion... Read »

Article

Fea and 3D Printing, the Perfect Match?

Finite Element Analysis (FEA) and 3D printing have developed in parallel over the last three decades, much thanks to improved Computer Aided Design Systems (CAD). This article draws on two case studies to discuss challenges and opportunities when combining these two technologies. Some of the major challenges with 3D printing are anisotropy and lack of trustworthy mechanical values... Read »

2015

Article

Mapping the city archive – urban data and public participation in planning

The city is continuously being reshaped and rebuilt through political and administrative decisions as well as through the actions of individuals and private businesses. This activity leaves traces that constitute an archive of the city – both of its physical form, but also of the processes and negotiations and controversies that preceded it... Read »

2015

Thesis

Immersion in Mixed Reality Spaces

This thesis maps out the overlaps, synergies and forces at play when designing for optimal immersive experiences in responsive mixed reality spaces. The research is produced from the perspective of a practising interaction designer and media artist. It is performative, transdisciplinary and built on a methodology that combines and intertwines theories, practice and observation... Read »

Conference paper

CHANGE BY DESIGN
 transforming organizational mindsets through service design thinking

Change by Design: Transforming organisational mindsets through Service Design thinking “Everything I have learnt during the last 20 years has been thrown up in the air, and landed up-side down – in a good way”. This quote is from a manager who participated in Service Design Academy, a transformation programme in Telenor; one of the world’s largest mobile operators... Read »

Conference paper

Three perspectives on the material of service

The increasing attention to the design for customer experience has led to the development of a new field of design: Service Design. This field is in rapid growth, and is now established as both a domain of practice and of design research. The design discipline has, as central to its approach, developed a focus upon forming and transforming materials... Read »

Article

Design Issues and Orientations in Additive Manufacturing

Journal articles, conferences, TV programs and books are now flooding the academic and popular market about Additive Manufacturing, commonly labelled 3D printing. In the context of Product Design, as distinct from engineering, this article focuses on design issues when considering using Additive Manufacturing technology in new product development or improving existing products... Read »

Thesis

Pockets and Cities: Investigating and Revealing the Networked City through Interaction Design

This thesis is about investigating and revealing the networked city through interaction design. The ‘networked city’ describes an emergent urban condition where digital technologies and wireless communication are increasingly important across everyday urban life. The thesis explores the emergence of the networked city through practice-led interaction design research... Read »

Conference paper

Personas and projections. A lyrical essay on facing climate change via design fiction

We identify two challenges concerning conceptualisations of communication design, design fiction and future views on the arctic. The first refers to the difficulty of mediating information and perspectives on the complexity of climate change to a wide public bombarded with conflicting perspectives and alienated from engagement with the central issues... Read »

Book chapter

Visualization of climate change in situ

As the critical challenges of climate change escalate, the need to disseminate essential information about the situation increases. Climate change discourse, however, tends to be general and global, as well as scientific and abstract. Arguments are growing for localized and affective communicational solutions... Read »

Conference paper

Design as a new futural epistemology

  • H.Edeholt,

This paper reflects on the crucial tension between design, development and global fairness when it comes to addressing Climate Change in a relevant manner. Underpinned by these tensions, the paper discuss how two design schools, one in Global North and one in Global South, through a research funded project now are exploring new ways to scale up its present local approaches to more glocal ones... Read »

Conference paper

Co-narrating a Future North

Through the persona of Narratta as a ‘thing that speaks ‘I investigate what might be shaped on site in the arctic but also online in the cast of design fiction. This situates the work within comunication design and digital narrative... Read »

Multimedia

Polly Land, Interactive Installation

Polly Land is a large wired Interactive Landscape in the Polly World. Polly Land has three arms and an embedded projector for a close and intimate relation to live video and dynamic graphics. One of Polly Lands arms has a Microphone for voice input, one has a Camera for live video and one arm has a RFID-reader for selecting and playing music in several ways using Scene Cards and Tag-Things... Read »

Multimedia

Polly Fire, Interactive Installation

Polly Fire is a sleeping-bag-shaped mobile wireless Co-creative Tangible. Polly Fire has a RFID-reader (the white velvet triangle at one end) for selecting and playing music in several ways. By choosing a RFID tagged Scene-card (looking like a CD cover) the user can select the music and accompanying visuals he likes to listen to and play... Read »

Multimedia

Polly Planet, Interactive Installation

Polly Planet is a large ball-shaped mobile wireless Co-creative Tangible. Polly Planet has a RFID-reader (the white triangle on the top in the picture) for selecting and playing music in several ways. By choosing a RFID tagged Scene-card (like a CD cover) the user can select the music and accompanying visuals he likes to listen to and play... Read »

Multimedia

Polly Ocean, Interactive Installation

Polly Ocean is a big banana-shaped mobile wireless Co-creative Tangible. Polly Ocean has a RFID-reader (a white velvet triangle at one end) for selecting and playing music in several ways. By choosing a RFID tagged Scene-card (looking like a CD cover) the user can select the music and accompanying visuals he likes to listen to and play... Read »

Book chapter

Designing Sound for Recreation and Well-Being

In this paper we explore how we compose sound for an interactive tangible and mobile interface, where the goal is to improve health and well-being for families with children with disabilities. We describe the composition process of how we decompose a linear beat-based and vocal sound material and recompose it with real-time audio synthesis and composition rules into interactive Scenes... Read »

Conference paper

Global Participatory Design

This paper not only reflects on the crucial feature of global connectedness when it comes to addressing Climate Change in an effective way. It also reflects on the just as important feature of connectedness to future generations. Arguably, these two features could be at odds with, or at least be a challenge for, the most typical and espoused features of Participatory Design (PD); i.e... Read »

Article

Satellite Lamps

The city is changing in ways that can’t be seen. As urban life becomes intertwined with digital technologies the invisible landscape of the networked city is taking shape – a terrain made up of radio waves, mobile devices, data streams and satellite signals. In Satellite lamps, practices and languages of design are put to use to explain and situate the phenomena of GPS... Read »

Article

Uprooting Products of the Networked city

From a techno-cultural view on interaction, this article takes up the relationship between the technologies of the networked city and domestic networked products, and material and conditioning relations to the field of design. This contrasts with more infrastructural framings of networked cities and ubiquitous computing... Read »

Conference paper

Design Prospects: Investigating Design Fiction via a Rogue Urban Drone

Design fiction is garnering attention as a mode of inquiry on the prospective in design practice and inquiry. This paper addresses design fiction as a potential area for design research to explore communicatively. The paper does so through a performative essayistic research text. Presented are extracts from an online visual-verbal hypernarrative and expository research writing... Read »

Conference paper

Field studies informing ship’s bridge design

In this paper we discuss our experiences with doing field studies as part of the design process when developing a new ship’s bridge design. A preliminary observation in our work is that the individual designer benefits greatly from having been at sea, and that the sharing of the insight from the individual who has done field studies to the rest of the design team can be challenging... Read »

2013

Conference paper

Can insights from the theory relating to ritual be operationalised to contribute to the development of new service development tools?

Service design must push its current boundaries of reference to incorporate wider impulses from the social sciences and humanities to allow for higher engagement at a socio-cultural level with service customers. Services are primarily defined by their intangibility and temporal nature where value is co-created during service delivery between customer and service provider... Read »

Thesis

Design Support at the Front End of the New Service Development (NSD) Process: The Role of Touch-Points and Service Personality in Supporting Team Work and Innovation PSimon Clatworthy rocesses

This thesis explores the first stages of New Service Development, and focuses upon the role that design can play to improve the innovation performance of a development team. The work took a ”research by design” approach, that resulted in the design and evaluation of tools and process support, for two specific areas of service innovation... Read »

Other

Musikkmøbler hjelper barn med funksjonsnedsettelse

  • Korneliussen, Ida

Interviews (in Norwegian) with mothers with children with disabilities and their experiences from interacting with the RHYME project’s interactive and tangible music furniture. Interview with one of the mothers Inga Bostad, former Vice-Rector of the University of Oslo. .. Read »

Other

Musikkmøbler

  • Hotvedt, Martin

Radio interview (in Norwegian) with a family with a child with disabilities interacting in the RHYME project’s interactive music furniture. Broadcasted in NRK P2 radio show Kulturnytt. .. Read »

Conference paper

Vocal and Tangible Interaction Crossing Borders

Our voice and body are important parts of our self-expression and self-experience for all of us. They are also essential for our way to communicate and build relations cross borders such as abilities, ages, locations and backgrounds. Voice, body and tangibility gradually become more important for ICT, due to increased development of tangible interaction and mobile communication... Read »

Article

Designing for engagement in Mixed Reality experiences

Projection mapping is a group of techniques for project- ing imagery onto physical three-dimensional objects in order to augment the object or space with digital content. Most projection mapping experiences and events are non-interactive, partly because of the many inherent design problems in designing for interaction is such situations... Read »

Book chapter

Fear of the Invisible

Interface and network technologies are becoming ubiquitous yet they are increasingly complex and hidden. As they recede into the fabric of everyday life, we lose our ability to see, question, critique and shape these technologies for our own uses. Here there is potential for harm, powerlessness and new and non-neutral power relations... Read »

Book chapter

Vocal and Tangible Interaction Crossing Borders

Our voice and body are important parts of our self-expression and self-experience for all of us. They are also essential for our way to communicate and build relations cross borders such as abilities, ages, locations and backgrounds. Voice, body and tangibility gradually become more important for ICT, due to increased development of tangible interaction and mobile communication... Read »

Conference paper

Emerging tools for conceptual design: The use of game engines to design future user scenarios in the fuzzy front end of maritime innovation

This paper discusses and describes how simulated user scenarios can be created and used in the front end of maritime innovation processes. The paper introduces the use of game engines as design tool to create dynamic scenario environments that are used as means to facilitate interdisciplinary collaboration between users and actors in a design process... Read »

Article

Design notes on a lonely drone

Design fictions present us with spaces for construction and reflection, potentially mixing various modes of the emergent and the speculative with the shaping and communication of near future imaginaries. In this article we adopt a blend of rhetorical devices to present and discuss design fictions. We do this by referring to current discourses around drone technologies... Read »

Conference paper

Making the mobile and networked city visible by design

We address how to make apparent a number of design initiated articulations to do with accessing, assembling, and mediating the data of the networked city and their visual renderings in publicly accessible formats. These ‘designed moves’ heighten the significance of both design knowledge and research interpretations in an exploratory and dynamic inquiry... Read »

Conference paper

Innovative conceptualisation through sense stimulation in co-lab development

Should collaborative lab developments be based on technological or human preconditions? This paper initially suggests how complex human conceptualisation patterns can be described and modelled comprehensively in an innovation framing. A research-based metaphorical model, called the Plant of Collaborative Conceptualisation (PoCC), is summarily developed and visualised... Read »

Conference paper

The Brand Experience Manual: Addressing The Gap Between Brand Strategy And New Service Development

Customer experience has now become a central arena for competition in services. Companies are working hard not only to develop memorable customer experience, but also to infuse those with brand associations. To be able to transform brand strategy into a service concept capable of delivering a brand-aligned experience, the New Service Develop (NSD) teams need proper brand input... Read »

Article

Developing Visual Editors for High-Resolution Haptic Patterns

The article gives an overview of our iterative work in developing visual editors for creating high resolution haptic patterns to be used in wearable, haptic feedback devices. During the past four years we have found the need to address the question of how to represent, construct and edit high resolution haptic patterns so that they translate naturally to the user’s haptic experience... Read »

Other

Å formgi en digital framtid

Det siste tiåret har internettet spredt seg fra skrivebordet til noe vi putter i lomma og bærer med oss til enhver tid. Vi «går ikke på Internett» lenger, vi er der hele tiden. Samtidig har digital teknologi blitt et av samfunnets sentrale rammeverk og påvirker alt fra politisk meningsutveksling til hvordan velferdsstaten fungerer... Read »

Article

For en mediespesifikk spillestetikk

A media-specific aesthetic of play considers the game mechanic to be the primary modality of play grounded in interaction design. Usually, evaluations of games as «art» are based on criteria drawn from aesthetic genres such as the visual arts, film or literature... Read »

Article

Social media, design and civic engagement by youth: A cultural view

This argumentative essay at the intersection of media studies, Cultural Studies, and literacy research, frames of PD in the emerging territory of social media and civic engagement. We refer to core principles of PD and to recent reflections on social technologies and participation in design. These are linked to research on designing for participative cultural expression via social media... Read »

Conference paper

Designing for Musicking

Music is a universal language we communicate through and with, cross cultural, functional and social diversities. The health potential of music has been thoroughly and scientifically documented during the last 15 years. With the term “musicking” the musicologist Christopher Small expands music from being just a noun to a verb, from an aesthetic object to an action... Read »

Conference paper

Openness for Diversity

The ideals of Universal and Inclusive Design often lead to a “one-size-fits-all” solution, and a design full of compromises, not really attractive for anybody. Who has the right to define who should be included in the inclusive design? Who defines who is excluded? People are diverse. Diversity is the beauty of democracy, which is the root of Universal and Inclusive Design... Read »

Exhibition

Reflect

Reflect is an interactive tangible sound installation that will premiere at Music Makers (http://musicmake.rs/category/artists/) on September 14th 2012, at Prince Charles in Berlin. Music Makers was curated by Create Digital Music, PLATform and SemiDomesticated. The creators of the installation, MusicalFieldsForever is a group of Artists and also a Project... Read »

Article

The Empowering Potential of Re-Staging

In this paper we present and discuss the empowering potential of restaging interactive art installations. We build on an approach, where we divide the staging process into four levels of staging (potential, strategic, tactical, dynamic), and in Umberto Eco’s sense open, to four categories of choices (genre, temporal, spatial, actorial) to perform on each staging level... Read »

Conference paper

Strategies For Stimulating Creativity In Design Education

Designers are increasingly challenged by demands defined by environmental concerns, technological optimization, logistics and functional efficiency. In order to handle this complexity, designers have to be academically trained in a relevant manner, and we understand that relevant methodology in design education is a key issue... Read »

Article

Within an Ocean of Light: Creating Volumetric Lightscapes

This paper documents explorations into an alternative platform for immersive and affective expression within spatial mixed reality installation experiences. It discusses and analyzes experiments that use an advanced LED cube to create immersive, interactive installations and environments where visitors and visuals share a common physical space... Read »

Conference paper

A different systems approach to designing for sensemaking on the vessel bridge

Systems Oriented Design is an approach to designing that incorporates systems thinking into the design process. The aim of the approach is to help the designer make sense of the situation he/she designs for. This paper discusses the differences between Systems Engineering and Systems Oriented Design, and looks at how the two approaches cancomplement each other in designing for complex systems... Read »

Conference paper

Systems Oriented Design in Maritime Design

Systems Oriented Design (S.O.D.) is the designerly way of systems thinking. It is tuned towards working with the dynamics of human activity systems and its interactions with technology rather than constructing technological systems. The complexity in modern high end ship building has increased on several fronts... Read »

Article

Full-body movement as material for interaction design

This article focuses on the design potential of digital interactions where the body is seen as the interface. With computational technology and sensors infiltrating many aspects of our lives and urban surroundings,interaction designers’ ability to visualise and generate designs are important in order to understand and explore such design spaces... Read »

Article

Service innovation through touch-points: development of an innovation toolkit for the first stages of New Service Development

This paper reviews one of the central areas of service design, the area of touch-point innovation. Specifically, it describes the development and use of a card-based toolkit developed in the AT-ONE project – the AT-ONE touch-point cards. These cards have been developed to assist cross-functional teams during the first phases of the New Service Development (NSD) process... Read »

Conference paper

Reflections of a wireless ruminant

‘Design matters’ is interpreted in this exploratory paper via a narrative pastiche that concerns recent developments in ubiquitous computing and their implications for emerging techno-material culture... Read »

Conference paper

Expanding the role of the instrument

The traditional role of the musical instrument is to be the working tool of the professional musician. On the instrument the musician performs music for the audience to listen to. In this paper we present an interactive installation, where we expand the role of the instrument to motivate musicking and co-creation between diverse users... Read »

Article

The strategic use of service design for leaders in service organizations

There is a growing interest among scholars, practitioners and organizations as to how design may benefit management, particularly when this happens in a service context. In this exploratory qualitative study, I investigate such a multi-disciplinary intersection with the aim of better understanding how service design may be of value for leaders in service organizations on a strategic level... Read »

Article

Visualizations of digital interaction in daily life

We inquire into how visual signage may make aspects of ubiquitous computing technologies visible and how digital tools and platforms impact that visual design and semiosis. We explore how visual interfaces have been designed and mediated within a design-research project that looked at technologies for mediating between digital media and the physical environment... Read »

Article

African clouds over the Oslo opera

Expressive mobile narratives are in the early stages of design and participative formation. We ask what relations and articulations can be brought to play in the design and enactment of a mobile fictional space in which identity is a core motivation and design feature... Read »

Conference paper

Strategies for teaching Universal design

This paper presents a framework for teaching the complexity of Universal Design (UD). At the Institute of Design at Oslo School of Architecture and Design (AHO) the theme ‘Universal Design’ is introduced in the second year in a five-week module within the course ‘User Oriented Design’... Read »

Article

Investigating an “Internet of Hybrid Products”: Assembling Products, Interactions, Services, and Networks through Design

This article takes up the relations between products, people, and the Internet. Our investigation is set in the context of the emergence of networked and service-driven physical products. The article builds upon the curation and design of an exhibition that pulls together recent hybrids composed of physical objects as well as digital things and networked services... Read »

Thesis

Navimation: A Sociocultural Exploration of Kinetic Interface Design

  • Eikenes, Jon Olav H.

Digital products are an increasingly important part of our culture and are linked to activities at work, play and leisure. Many of these activities happen through screen-based interfaces, which thus play an important role in activating and engage people in their daily lives... Read »

Thesis

Improving the User Experience of Evidence

Systematic reviews are syntheses of the best available evidence on the effects of health care interventions. Cochrane Reviews are high quality reviews that can provide valuable information for clinicians and policy makers, but are poorly suited for decision makers in time-pressed contexts... Read »

Article

Multi-field relations in designing for short-range RFID

Multi–field inputs are techniques driven by multiple short-range RFID-enabled artifacts like RFID-tags and RFID-tag readers. The technology is useful for designers so as to enable the construction of advanced interaction through the physical world. To take advantage of such opportunities, it is important to understand the technology in terms of what interactions it might offer designers... Read »

Article

Conceptual designing and technology:short-range RFID as design material

Short-Range Radio Frequency Identification (RFID) is an emerging technology that interaction designers are currently embracing. There are, however, few systematic efforts to utilize the technology as a tool for the development of new design concepts. This article focuses on technology as a design material and its role in the formative process of conceptual design... Read »

Conference paper

Systems-oriented Design and Sustainability

This paper introduces a new perspective on systems thinking in design related to sus- tainability. We argue that designers need to look at sustainability in an integrated man- ner where technical, economical and social aspects are embedded in an ecological ho- listic view. Sustainability is not just another requirement in the design process but needs to form the foundation for all design work... Read »

Article

Designing tangible interaction using short-range RFID

Short-range Radio Frequency IDentification (SR-RFID) technology embedded in mobile phones offers interaction design practitioners the potential to design new forms of mobile experiences. The article presents a design oriented research study that seeks to develop affordances specifically in support of such practice. To do so the authors draw on Activity Theory... Read »

Article

”Getting Going” – Research by Design

Research by Design is the theme of this first special guest edited issue of FORMakademisk. In this issue we look into a growing domain of design research that takes up relations between practice and theory that are pertinent for inquiry in the interdisciplinary approaches and frameworks that are often central to research in design (Rust et al. 2005)... Read »

Article

Designing performativity for mixed reality installations.

This article takes up the concept of performativity prevalent in the humanities and applies it to the design of installation arts in mixed reality mode. Based on the design, development and public access to two specific works, the concept is related to a form of research by design... Read »

Report

Learning Lab/Do Tank

LUDINNO a hands-on user-driven innovation-project, has provided new concepts, ideas and knowledge for business, and a platform for Nordic research cooperation in the field of merging design and user-driven innovation (UDI) processes.  In the project students supported by academics and trained professionals cooperated with business to carry out real and user driven business projects... Read »

Article

Exploring Relationships Between Universal Design and Social Sustainable Development: Some Methodological Aspects to the Debate on the Sciences of Sustainability

Universal design (UD) is a rising global trend and can be related to social sustainable development (SSD), which has gained increasing recognition in the political arena and in the corporate world. UD targets needs, social participation and access to goods and services by the widest possible range of users... Read »

Thesis

Navimation: A Sociocultural Exploration of Kinetic Interface Design

Digital artefacts pervade culture and social life in work, play and leisure. Many of these activities are carried out through screen-based interfaces, which therefore take on an important role in enabling and engaging people in their daily life. Screen-based visual movement is increasingly a key characteristic of mobile phones, gaming platforms, operating systems and websites... Read »

Article

Connecting motional form to interface actions in web browsing: investigating through motion sketching

It is now possible to include complex visual movement in screen interfaces, including those that enable web browsing on different media devices. This article investigates the potential for employing movement in web browsing – or more specifically, how motional form may be connected to interface actions. The investigation is carried out through design experimentation... Read »

Article

The Challenges in Universal Design

  • Tom, Vavik,|Rama, Gheerawo,|,

The article introduces the challenges of universal design in the fields of architecture, product design and service design. The benefits and milestones of universal design are described and a summary of the content of the book is given. Benefits of a Universal Design approach go beyond moral principles or a doctrine of social betterment... Read »

Conference paper

Haptic Hedonism- Designing pleasure for the flesh

Haptic hedonism is about producing sensual enjoyment through corporal stimulation. Haptic here referes to the sense of touch in all its forms, including proprioception and kinaesthesia, but in particular the cutaneous sensations of tactile pressure (mechanoreceptors) (Paterson 2007: ix)... Read »

Conference paper

Social navimation: Engaging interfaces in social media

  • Eikenes, Jan Olav

Social media are now an integrated part of culture and digitally mediated social activities. Screen-based devices now employ sophisticated graphics including visual movement on a variety of platforms. This paper explores how visually dynamic interfaces can enhance social media applications... Read »

Conference paper

Service design leadership

The service sector is now the dominant part of many western economies – and seems to be growing in importance. To differentiate their offerings, service providers need to be innovative to meet conscious and unconscious user needs... Read »

Conference paper

Designing with RFID

Radio Frequency Identification (RFID) is a wireless technology that is emerging in consumer products as a method for input and interaction. Although RFID is relatively well known from a technical perspective, the methods and for designing with RFID are less well understood, particularly the tangible and physical aspects of RFID form... Read »

Article

Dynamic visualisation in three physical dimensions

Recent developments in light emitting diode (LED) production technology mean that high numbers of LEDs can now be used at costs that are no longer prohibitive. This paper looks at various creative and artistic applications of three-dimensional grids of LEDs, when used to produce imagery and volumetric visualisations in three physical dimensions... Read »

Conference paper

Research design and the professional model

This paper is an intermediate report from a research project at the Center for Profession Studies, Institute for Multidisciplinary Research, Malmö University, Sweden. The title of the project is “Design Articulations: when well-articulated notions and unarticulated self images meet” (DA). The project is funded by the Swedish Research Council... Read »

Conference paper

Same but different, composing for interactivity

Based on experiences from practical design work, we try to show, what we believe, are the similarities and differences, between composing music for interactive media compared to linear music. In our view, much is the same, built on traditions that have been around for centuries within music and composition. The fact that the composer writes programming code is an essential difference... Read »

Conference paper

To challenge textile with music

In this paper we present some of the challenges we approached in order to design and develop interactive experience environments in textile. Our interactive environments are created to facilitate communication on equal terms through music, between children with severe disabilities and their families... Read »

Article

Rich Design Research Space

This paper introduces and discusses a Rich Research Space as an inclusive methodological framework and scaffold for research-by-design. The Rich Research Space especially addresses the issue of richness in design processes and design-led research... Read »

2007

Article

Custom design, more than custom to fit!

Over the last years customizing products has been the talk of several trades, whether it is sneakers from Adidas and Nike or hearing aids from Siemens, not only those involved with rapid manufacturing but also those  part of  traditional consumer production... Read »

Conference paper

Waterfront development with Web mediation

The term ‘unreal estate’ is coined to refer to online mediations of projected and planned urban developments, especially luxury domestic residency. A related website is studied as a mediation of co-ordinated artifacts and assembled persuasion. The site is also examined as a mediating artifact through which multiple representations are co-articulated... Read »

2005

Thesis

Developing Digital Design Techniques: Creative Design Computing

Industrial designers, architects, graphical designers and others have slowly adapted to the new digital design tools. Most of this process of adaptation is about modifying traditional techniques to benefit from digital technology. But digital technology offers the possibility to rethink the design process even to a degree where our conception of visual creativity is questioned... Read »

Talk

Ways of Working

This essay presents an attempt to conceptualise and categorise how computers can be used in creative design processes. It focuses upon new experimental design techniques that have emerged from the use of graphical computers and powerful off-the-shelf software. The material that is investigated stems mostly from the author’s own practice and teaching and the teaching of associated colleagues... Read »

Thesis

Design, Innovation and other Paradoxes

Based on what I call »designerly theorization« the dissertation tries to go beyond the divide between theoretical versus practical approaches and inside versus outside perspectives. Designerly theorization is here an approach that raises theoretical issues concerning »innovative design«... Read »

Conference paper

Rapid manufacturing; A path to new markets

Rapid manufacturing is a legitimate child of the Rapid prototyping technology developed during the late 80’s and 90’s. Especially the layer-by-layer method can show an escalating quality performance since the early “3D printers”. Early, the idea to use this technology to produce spare parts on demand was introduced... Read »

Conference paper

The Renaissance of Visual Thinking

The resent development of graphical 2D and 3D design tools has led to a new state of visualisation in the design process. A whole range of visual representation-forms have emerged and gained increasing importance and influence on the design process, and hence the final result. From this follows that visual thinking is more important than ever... Read »

1999

Conference paper

Research on Digital Design Strategies

To fully benefit from the potential of computer technology in the design process it is necessary to rethink design methodology. New design strategies have to be developed from scratch, strategies which are specially designed to engage the potential of computer technology as well as to address the general problem of complexity within the interplay of urban systems... Read »

Article

Evidence Summaries Tailored to Health Policy-Makers in Low-and Middle-Income Countries

  • Rosenbaum, Sarah Ellen|Glenton, Claire|Wiysonge, Charles Shey|Abalos, Edgardo|Mignini, Luciano|Young, Taryn|Althabe, Fernando|Ciapponi, Agustín|Marti, Sebastian Garcia|Meng, Qingyue|Wang, Jian|Bradford, Ana Maria De la Hoz|Kiwanuka, Suzanne N|Rutebemberwa, Elizeus|Pariyo, George W|Flottorpa, Signe|Oxman, Andrew D

Objective: To describe how the SUPPORT collaboration developed a short summary format for presenting the results of systematic reviews to policy-makers in low- and middle-income countries (LMICs). Methods: We carried out 21 user tests in six countries to explore users’ experiences with the summary format... Read »

Conference paper

Futures oriented design pedagogy: Performing a space of powerful possibility

Where is the futuring power in performative design pedagogy? How do we, as educators and researchers, engage with pedagogical approaches in design learning that are flexible and responsive to changing times? These are questions we ask relating to an experimental teaching project that took students into a space for learning possibilities within the context of a creative desert festival... Read »

Conference paper

SACRED SERVICES: THE POTENTIAL FOR SERVICE DESIGN OF THEORY RELATING TO THE SACRED

As we move deeper and into a service economy, differentiation of service offerings occurring through the customer experience is becoming central to the success of service providers. The emerging discipline of service design must find new ways to orchestrate settings for customers that will result in favourable and memorable service experiences allowing for differentiation to take place... Read »

Conference paper

Can insights from the theory relating to ritual be operationalized to contribute to the development of New Service Development tools?

Service design must push its current boundaries of reference to incorporate wider impulses from the social sciences and humanities to allow for higher engagement at a socio-cultural level with service customers. Services are primarily defined by their intangibility and temporal nature where value is co-created during service delivery between customer and service provider... Read »

Article

Navimation: Exploring Time, Space & Motion in the Design of Screen-based Interface

Screen-based user interfaces now include dynamic and moving elements that transform the screen space and relations of mediated content.  These changes place new demands on design as well as on our reading and use of such multimodal texts. Assuming a socio-cultural perspective on design, we discuss in this article the use of animation and visual motion in interface navigation as navimation... Read »