The field of service-design is emerging as a response to business and organisational needs to improve service innovation and provision.
Service-design can be described as the design of service offerings that provide valuable experiences to customers across touchpoints and over time. It uses both existing and new design approaches that are tailored to be applicable to the specific characteristics of services. Research into service design takes a strong participatory design approach and focuses upon such things as improving design processes, prototyping service experiences, visualising complex service systems, and linking design and business strategy. Today more than 70% of total value added in the OECD countries comes from services. Market-based services have become the main driver of productivity and economic growth, and in Norway, eight out of 10 new jobs are created within service industries. Research into Services is a rapidly expanding field and the projects at CDR are among leading international ones.
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This research project explores the ways in which people can purposefully shape social structures—shared norms, rules, roles, values and beliefs. Social structures are recognized as a key leverage point in the transformation of social systems. Read »
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This project assembles the body of transdisciplinary PhD outputs in Design at AHO in the form of compilation based and monograph type theses, supported by institutional, national and international research funding. Specific PhD projects in addition each have their own project page and links to related larger projects and research networks. Read »
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This project aims to build an understanding of service design to help design practitioners building the cultural sensitivity and investigates how an emerging conception of cultural plurality can be used in order to both offer a more inclusive and respectful narrative of the complexity of culture and to reimagine the boundaries of service design in plurality. Read »
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ONSITE seeks to strengthen the Norwegian maritime industry by developing knowledge that can secure an efficient feedback loop between field studies carried out in maritime operations and design processes onshore. Read »
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This 7th Nordic Design Research Conference comes at a time when earlier social, political and economic conditions, expectations and frameworks are under pressure, and indeed change, globally. Relations between design and power are today perhaps more present that before and them are seemingly strongly polarised. What then are design practitioners, educators, researchers, policy makers and activists, among others, to make of these changes and how are they to engage in effecting informed, ethical, participative and meaningful change? Read »
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Anticipation 2017 is a unique, radically interdisciplinary forum for exploring how ideas of the future inform action in the present. It brings together researchers, policy makers, scholars and practitioners to push forward thinking on issues ranging from modelling, temporality and the present to the design, ethics and power of the future. AHO is represented on the Organising Committee by Professor Andrew Morrison and has funded the conference website. This conference brings fresh input from design inquiry to this futures event. Read »
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The inclusion of people with intellectual disabilities in the workplace is limited. It is challenging to find, secure and keep suitable jobs. The majority go directly on to disability income after finishing high school. The InnArbeid project investigates how to improve this transition from school and into a working life. The aim is to develop services and technology that enable young people with intellectual disabilities to make use of their abilities in the workplace. This will bring about benefits both to the individual – in terms of improved quality of life – and for society at large, in terms of reduced expenses and an increased value creation. Read »
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This PhD explores Tangible Service Design Artifacting and investigates in which ways the design of physical attributes of tools can support relational challenges within multidisciplinary healthcare service development teams. Read »
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Commissioned by the AHO Board as a Review of Research, the Quality for Impact project aims to build knowledge about research at AHO and its relation to wider professional, educational, commercial and societal impact. The qualitative nature of the study will help develop situated knowledge about a diversity of approaches and insights in ‘design’ based inquiry. Read »
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The primary deliverable for this project is the free, open source Vega platform, intended for publishing digital and media-rich academic research in the arts and humanities, social sciences, and sciences. This content-management system will be a ‘turnkey’ publishing platform for print-like and scholarly multimedia journals, books, and data sets. The platform includes features that will help editors and publishers provide an accessible, secure, sustainable, flexible, open, free, and collaborative environment for authors and readers to engage with building and reading multimedia-rich, peer-reviewed content. Read »
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“Prototyping services for policy-learning”, the PhD project of Manuela Aguirre, attempts to bridge Systems Oriented Design (SOD) and Service Design (SD) fields within the context of the public sector. Read »
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This research project is about exploring and bring forward new knowledge about the evolving practice of healthcare service design in the context of design labs. It was carried out using action research as an approach, through establishing four embedded design labs inside three different large hospitals in Norway over a period of six years, to study how healthcare service design is practiced and may be advanced in design lab settings. Read »
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The Centre for Connected Care (C3) aims to accelerate adoption and diffusion of patient-centric innovations that change patient pathways and delivery systems, empower the patients and increase growth in the healthcare industry. The ambition is to bring together different stakeholders to research and co-develop new knowledge, infrastructure and healthcare services. Read »
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The project is situated in service design for healthcare and public services, and explores the later phases of service development. Read »
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Service Design is rapidly expanding to include the provision of services for health and well-being. DOT is an AHO strategically funded initiative into the design-driven investigation of providing improved and new services for ‘welfare technology’ and person-centred health development. DOT refers to ‘Design for offentlige tjenester’ in Norwegian. Read »
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This PhD is a study of the designs of commenting sections in online magazines and newspapers. Read »
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Service Desirability is a PhD project connected to the research and design project AT-ONE. Read »
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Service design must push its current boundaries of reference to incorporate wider impulses from the social sciences and humanities to allow for higher engagement at a socio-cultural level with service customers. Services are primarily defined by their intangibility and temporal nature where value is co-created during service delivery between customer and service provider. Rituals offer time-based structures that allow for the intangible to be made substantive and as well as frame works for the orchestrating of experiential high points and high seasons. Myths offer symbolic and binding narratives for service customers, which can create new fellowships that build lasting communities of a brand faithful. The research takes an explorative and practical approach based upon theories from social science. From these insights a new set of practical design tools are being developed which will be tested and assessed in New Service Development settings. Read »
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The importance of the brand has been recognized in both literature and practice. Brands makes promisses which should be delivered to the customer through touch points. Based on the concept of semantic transformation, this projects proposes to address the research gap in the development of brand based service experiences. Read »
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