Conversations in Healthcare Service Design – The Characteristics and Use of Conversations in Ecosystemic Service Design

This study examines the impact of conversations in public healthcare service design. We define what constitutes design conversations and the role they play in design processes for complex adaptive systems (CAS). Then, we explore the nature and use of conversations in two embedded design lab interventions in two hospital settings. In our summary of preliminary findings and contributions, we suggest future steps.

Read the working paper here.