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Jonathan Romm




Jonathan Romm is currently employed as an associate professor at The Oslo School of Architecture & Design (AHO). He is also a senior designer and partner at Halogen, a Norwegian design agency.

Until 2011 Romm was employed as the Institute Leader of The institute of design and vice Rector at Oslo School of Architecture and Design, in Norway. He has also been responsible for organising and teaching at the master course of service design at AHO.

Jonathan has been working in various international and local design projects with companies like Samsung, Telenor, Oslo Sporveier and The Danish Broadcasting Corporation.

He is an experienced project-manager and an enthusiastic coach and process facilitator. He has headed several innovative and inter-disciplinary collaborations and research projects with academic institutions, public organisations and commercial companies.


Innovation management/Design management/Design thinking

Service design/Systems oriented design/User experience design

Interaction design/Industrial design


Centre for Connected Care (C3)|delTA|RECORD|Spaces for designing healthcare

Publications (9)



Inside Healthcare Design Labs

Exploring the practice of healthcare service design in the context of embedded service design labs The complex characteristics of healthcare systems and wicked nature of problems that arise in such settings can challenge service design practice to develop new methods and ways of working... Read »


Coassessment Framework to Identify Person-centred Unmet Needs in Stroke Rehabilitation: A Case Report in Norway

Objective To describe unmet needs and values in stroke rehabilitation using the Health Value Framework and the associated co-assessment tool Health Value Spider, a framework designed to identify and prioritise unmet needs based on health technology assessment (HTA). Setting The study took place at Oslo University Hospital, Norway, from February to April 2019... Read »

Conference paper

Conversations in Healthcare Service Design – The Characteristics and Use of Conversations in Ecosystemic Service Design

This study examines the impact of conversations in public healthcare service design. We define what constitutes design conversations and the role they play in design processes for complex adaptive systems (CAS). Then, we explore the nature and use of conversations in two embedded design lab interventions in two hospital settings... Read »

Conference paper

Pre-fuzzy front end alignment of multiple stakeholders in healthcare service innovation – Unpacking complexity through service and systems oriented design in Strategy Sandboxes

Contemporary health systems are deeply complex, organisationally and temporally. Recently, focus has increasingly been given to patient experiences and needs (LaVela & Gallan, 2014) and to developing services that accommodate a diversity of needs within formal institutions and their extensions into society... Read »



Design Facilitation as Emerging Practice: Analyzing How Designers Support Multi-stakeholder Co-creation

Designers increasingly find themselves facilitating large-scale design events. Yet few have explored design facilitation as an emerging practice. This article examines the design facilitation practices used in two Norwegian case studies of multi-stakeholder events. We focus on the contextually designed tools designers create to help them facilitate... Read »


Conference paper

Facilitating generative emergence within large-scale networks

This study examines the design practice in socially complex domains, such as the facilitation of highly participatory processes for migration and healthcare innovation. We conceptually propose a visual lens that helps unpack the design practice in a way that has not been done before. This tool highlights different dimensions that underlie the design practice... Read »