Sacred Services. Teaching Research. Researching by Teaching
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2nd Semester MA Service design students have been learning new territories in Service design through contributing to the research itself.
Working with Ted Matthews and his PhD research; ‘Sacred Services’, students have been attempting to operationalise the theories of Van Gennep, Durkheim, Eliade and Malinowski into New Service Development tools for the development of non-cash payment services through mobile devices.
Five intense weeks of theory combined with research by design activities resulted in three 1st iterations of a new design tool kit. These were then combined into a second iteration.
A further iteration of the toolkit will be tested at Telenor in March and the results will be presented in a paper at Miracles and Management conference in Lourdes in May.