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CSI (Centre for Service Innovation)



The Centre for Service Innovation (CSI) is one of several centres for research based innovation that are being set-up in Norway. They are funded jointly by the Norwegian Research Council (NFR) and industry, together with a proportion of own funding from research partners. This centre for research based innovation will become Norway’s primary competence centre for innovation in services. CSI is led by the Norwegian School of Economics and Business Administration (NHH) and AHO has a central role in the centre, leading one of the four innovation themes. The centre is expected to receive funding for an eight year period, starting in April 2011. More »

This project has been completed

Sacred Services. Teaching Research. Researching by Teaching

2nd Semester MA Service design students have been learning new territories in Service design through contributing to the research itself.

Working with Ted Matthews and his PhD research; ‘Sacred Services’, students have been attempting to operationalise¬† the theories of Van Gennep, Durkheim, Eliade and Malinowski into New Service Development tools for the development of non-cash payment services through mobile devices.

Five intense weeks of theory combined with research by design activities resulted in three 1st iterations of a new design tool kit. These were then combined into a second iteration.

A further iteration of the toolkit will be tested at Telenor in March and the results will be presented in a paper at Miracles and Management conference in Lourdes in May.


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