About the project

Service Design is emerging as a new design domain in which design is used to create new value in the service sector. The AT-ONE project develops a process, methods and tools for service design and investigates their contribution to research in Service Design

Goals:
To develop service-specific, design-based, innovation support for cross-functional teams during the first stages of the New Service Development process.

Research issues:
How may design contribute to service innovation in the service sector.

Analytical frames:
Design theory, Innovation theory

Methods:
Action research, particpatory action research

Deliverables:
– 1 phd
– Book and toolkit
– Academic articles

Funding:
Jointly funded by AHO, Gjensidige, Telenor, DigLib, Norsk Tipping and the Norwegian Research Council