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Shaping Social Structures

Publications (1)



Service Ecosystem Design: Propositions, Process Model, and Future Research Agenda

  • Vink, Josina|Koskela-Huotari, Kaisa|Tronvoll, Bård|Edvardsson, Bo|Wetter-Edman, Katarina

While service design has been highlighted as a promising approach for driving innovation, there are often struggles in realizing lasting change in practice. The issues with long-term implementation reveal a reductionist view of service design that ignores the institutional arrangements and other interdependencies that influence design efforts within multi-actor service systems... Read »