Brand Innovation in Service Design

Filho, Mauricy

PhD-fellow

Mauricy  Filho is a Service Design PhD Fellow at the Oslo School of Architecture and Design (AHO) developing a research on the role of brand experience for businesses. He has a M.Sc. in Business from UFPE (Pernambuco Federal University – Brazil) where he developed a research on the role of the elements of the marketing mix in communicating the brand identity; and a B.A. in Design from the same institution. His interest in the business related fields cames from early studies in Economic Science, also at UFPE.

His research aims to develop tools to help corporations understand their brand as customer experience proposition, and communicate these propositions to the New Service Development teams so they can, through design, translate the immaterial brand values into tangible (branded) service experiences.

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Clatworthy, Simon

Professor

Simon is professor of interaction design at AHO and is responsible for the area of Service Design at the school.

Simon started working with interaction design using participatory design methods for the design of  control rooms in 1983. Since then his work has swung between research and professional consultancy. He built and led a successful multidisciplinary team at Telenor that developed future business concepts for mobile services and interactive TV. He has led a large Nordic ICT consultancy, run his own company and been in a dot.com start-up.

His research interests stem from his MBA in Design Management, and have very much focussed upon the role of design at the strategic and tactical levels of an organisation. His focus during the past years has been upon enabling organisations to create value from incorporating design into the innovation process. More recently he has started to focus upon how organisations should change such that they can better develop and support the delivery of memorable customer experiences. This bridges multiple disciplines from marketing, organisational design, change management and service design.

Simon is responsible for AHOs participation in the Centre for Service Innovation (CSI) and leads one of the major themes; Brand and Customer Experience.

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