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Service design tools for co-creation

Type of project
Center for Connected Care (C3) & AHO
01.09.2015 -> 31.08.2019

About the project

The project is situated in service design for healthcare and explores co-creative tools within this context.

The importance of patient centricity is frequently emphasized in healthcare strategies. More recently, service design and co-creation has also been introduced into the same context. As the accentuation of these three notions is increasing, the question evolves of what service design and co-creation can offer to patient centred healthcare service development. While previous research has a theoretical approach to the topic, there is a lack of research addressing the following question, using a more practice-oriented approach: How might service design tools support patient involvement in the co-creation of Norwegian healthcare services?

I address the issue through a Research by Design approach, which is grounded in service design practice. Hence, this thesis is not only about the exploration, but also development and testing of service design tools – for involving patients in co-creation, and for processing and communicating the insights that are co-created when involving patients.

The contribution of this thesis aims to be threefold: Firstly, to contribute to the knowledge field of service design research. Secondly, to apply the theoretical and practical research outcome within service design practice. Thirdly, to contribute to the development of more meaningful and patient–centred healthcare services.

Analytical frames:  Service design, co-creation, healthcare

Supervisor: Simon Clatworthy

Reference: Morgendagens omsorg. (2013). Tilråding fra Helse- og omsorgsdepartementet 19. april 2013, godkjent i statsråd samme dag (Meld. St. 29 2012–2013).