Exploring the practice of healthcare service design in the context of embedded service design labs The complex characteristics of healthcare systems and wicked nature of problems that arise in such settings can challenge service design practice to develop new methods and ways of working... Read »
The use of service design to support healthcare innovation has increased over the past decade. Recently, a growing number of design labs have been established to facilitate service design processes inside healthcare organizations... Read »
This study examines the impact of conversations in public healthcare service design. We define what constitutes design conversations and the role they play in design processes for complex adaptive systems (CAS). Then, we explore the nature and use of conversations in two embedded design lab interventions in two hospital settings... Read »
In recent years, there has been a growing investment in service design to transform healthcare. While existing literature describes several trade-offs related to catalysing change in complex settings, there has been little understanding to date ofhow practising service designers in healthcare respond to these choices... Read »
Designers increasingly find themselves facilitating large-scale design events. Yet few have explored design facilitation as an emerging practice. This article examines the design facilitation practices used in two Norwegian case studies of multi-stakeholder events. We focus on the contextually designed tools designers create to help them facilitate... Read »