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Centre for Connected Care (C3)

People (4)

The Oslo School of Architecture and Design (AHO) head theme one, with expertise in the co-design of services, particularly processes that integrate multiple views and disciplines. Theme two is headed by the University of Oslo (UiO), with expertise in technology infrastructures and interoperability necessary to enable technology at scale. BI Norwegian Business School (BI) head theme three, with expertise in business models, organisation and problems of adoption/diffusion.

The Norwegian Hospital Innovation Network and commercial actors; Siemens, Telenor, Accenture, Sykehuspartner, Induct Software, Hospital IT, Dignio, Abelia and Oslo Medtech represent the business sector taking part in C3.

Vink, Josina

Associate professor

Josina Vink is an Associate Professor in service design at AHO with expertise in health systems transformation. Josina teaches hands-on service design studio courses, tutors students completing their Masters diplomas and supervises PhD students in service design. They are also the research lead for the Center for Connected Care (C3), a long-term research collaboration with municipalities, hospitals and companies focused on catalysing health innovation in Norway.

Josina’s research explores how design can create profound and significant change in healthcare by reshaping social structures. They have published in journals such as: Design Studies, the Design Journal, and Journal of Service Management. Their areas of research interest include: service design, design theory, institutional theory, service system transformation, service ecosystems, aesthetic experience, service design methods and approaches, social structures, systems thinking, reflexivity and collectivity.

Josina has worked for ten years as a service and system designer in health and care, including at the Mayo Clinic Center for Innovation in the United States and the Center for Addiction and Mental Health in Canada. They have extensive experience leading and facilitating participatory system and service design processes in healthcare, government, non-profit and community settings. In their practice, they have developed new services, supported policy change, facilitated shifts in practices across sectors, and led social lab processes.

Josina completed their PhD on service ecosystem design at the Service Research Center (CTF) in Karlstad University, Sweden. During this time, they worked as an embedded design researcher in Experio Lab Sweden, a growing movement of service designers, healthcare professionals, patients and relatives focused on changing the culture of healthcare and catalyzing service innovation. They were a Fellow of the European Union’s Marie Curie Horizon 2020 program within the Service Design for Innovation Network (SDIN).

Josina has a Masters of Design in Strategic Foresight and Innovation from OCAD University in Toronto and a Bachelor of Business Administration, Minor in Dialogue, and Certificate in Sustainable Community Development from Simon Fraser University in Vancouver. In general, Josina is committed to maintaining a critical eye on service design and working toward an equitable, healthy future for all.

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Romm, Jonathan


Jonathan Romm is currently employed as an associate professor at The Oslo School of Architecture & Design (AHO). He is also a senior designer and partner at Halogen, a Norwegian design agency.

Until 2011 Romm was employed as the Institute Leader of The institute of design and vice Rector at Oslo School of Architecture and Design, in Norway. He has also been responsible for organising and teaching at the master course of service design at AHO.

Jonathan has been working in various international and local design projects with companies like Samsung, Telenor, Oslo Sporveier and The Danish Broadcasting Corporation.

He is an experienced project-manager and an enthusiastic coach and process facilitator. He has headed several innovative and inter-disciplinary collaborations and research projects with academic institutions, public organisations and commercial companies.


Innovation management/Design management/Design thinking

Service design/Systems oriented design/User experience design

Interaction design/Industrial design

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Rygh, Karianne


Karianne Rygh is a PhD-fellow at AHO researching tangibility in service design approaches in the development of care services in public health. The research is conducted in collaboration with the research partner Centre for Connected Care (C3), with the aim of accelerating the adoption and diffusion of patient centric service innovations within healthcare. Through her PhD, Karianne investigates the relational challenges of resource re-configuration within the design of new healthcare services and how multidisciplinary service development teams can be better supported through the design of tangible tools.

As a designer, researcher and design educator, Karianne brings hands-on, explorative making into academic research, writing and teaching within the areas of product, service and systems oriented design. With an interest in how formally trained design competencies within industrial, graphic and interaction design can be applied to new, emerging contexts, she has researched and developed tangible tools and design probes for research labs, private companies and public organisations. Her work on tangibility in tools and methods has been internationally recognised within the fields of Interaction design, Service design, Co-design and New Product Development.

Karianne holds a Master of Social Design from Design Academy Eindhoven and a Bachelor of Industrial Design from Swinburne University of Technology.

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Duan, Zhipeng


Zhipeng is a PhD fellow and his research focuses on service design in an evolving cultural context. His work aims to build a better understanding of service design, to support design practitioners cultivate the cultural sensitivity in the plurality and further imagination of service design beyond the dominant paradigm.

As part of the Centre for Connected Care (C3), his PhD is particularly entangled with the transformation of healthcare services in both Norway and China to enhance the capability of service design confronting the complexity of culture inclusively and respectfully.

Before joining the doctoral programme, Zhipeng worked with service design practice for healthcare and well-being in China and Europe for years. He gained his double master’s degrees in Product Service System Design at Tongji University, Shanghai and Politecnico de Milano, Milan.

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