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Centre for Connected Care (C3)

Publications (10)



Inside Healthcare Design Labs

Exploring the practice of healthcare service design in the context of embedded service design labs The complex characteristics of healthcare systems and wicked nature of problems that arise in such settings can challenge service design practice to develop new methods and ways of working... Read »


Coassessment Framework to Identify Person-centred Unmet Needs in Stroke Rehabilitation: A Case Report in Norway

Objective To describe unmet needs and values in stroke rehabilitation using the Health Value Framework and the associated co-assessment tool Health Value Spider, a framework designed to identify and prioritise unmet needs based on health technology assessment (HTA). Setting The study took place at Oslo University Hospital, Norway, from February to April 2019... Read »


Book chapter

The Use of Tangible Tools as a Means to Support Co-design During Service Design Innovation Projects in Healthcare

To meet the complex societal and economic challenges facing healthcare service provision, the public sector is dependent on new partnerships and networked collaboration in order to meet policy and program goals. The medical culture with its deeply institutionalized ways of working combined with siloed expertise makes such collaboration and organizational change especially difficult... Read »

Conference paper

Pre-fuzzy front end alignment of multiple stakeholders in healthcare service innovation – Unpacking complexity through service and systems oriented design in Strategy Sandboxes

Contemporary health systems are deeply complex, organisationally and temporally. Recently, focus has increasingly been given to patient experiences and needs (LaVela & Gallan, 2014) and to developing services that accommodate a diversity of needs within formal institutions and their extensions into society... Read »