Exploring the practice of healthcare service design in the context of embedded service design labs The complex characteristics of healthcare systems and wicked nature of problems that arise in such settings can challenge service design practice to develop new methods and ways of working... Read »
In shaping relations between Service Design and Public Health, one key challenge is how to meaningfully and systemically negotiate prospective services and long term design-informed care support... Read »
Objective To describe unmet needs and values in stroke rehabilitation using the Health Value Framework and the associated co-assessment tool Health Value Spider, a framework designed to identify and prioritise unmet needs based on health technology assessment (HTA). Setting The study took place at Oslo University Hospital, Norway, from February to April 2019... Read »
To meet the complex societal and economic challenges facing healthcare service provision, the public sector is dependent on new partnerships and networked collaboration in order to meet policy and program goals. The medical culture with its deeply institutionalized ways of working combined with siloed expertise makes such collaboration and organizational change especially difficult... Read »
This workshop explored how ‘tangible thinking’ tools can be used to materialise how people imagine and understand systems, in particular questions of (inter) disciplinarity... Read »
As the challenges facing the Norwegian healthcare system are growing in scale and complexity, cross-disciplinary collaboration is needed between public and private sectors to rethink how we design services for care. Service design has emerged as a fruitful area of design practice and research that can support cross-disciplinary collaboration... Read »
Contemporary health systems are deeply complex, organisationally and temporally. Recently, focus has increasingly been given to patient experiences and needs (LaVela & Gallan, 2014) and to developing services that accommodate a diversity of needs within formal institutions and their extensions into society... Read »
The healthcare challenges of our society are placing increasing pressure on limited resources available due to an aging population and a substantial growth in patients with chronic diseases (Engström 2014). Due to these challenges, the Norwegian healthcare system is often referred to as being in crisis... Read »
The early design phases, often referred to as the “fuzzy front-end”, have been closely examined by scholars and have a tendency to dominate the content of service design handbooks. However, there has been less focus on the back-end of the development process, both in practice and in academia... Read »
The early design phases, often referred to as the “fuzzy front-end”, have been closely examined by scholars and have a tendency to dominate the content of service design handbooks. However, there has been less focus on the back-end of the development process, both in practice and in academia... Read »