Ted Matthews is an international speaker, trainer, service designer and Phd Fellow at the centre for design research.
The title of the PhD is ‘Sacred Services: The sacred and the ritual as a material in service design’ and investigates through a process of research by design how theory relating to ritual and myth can be operationalized in new service development. Working closely with companies from the service sector, the research has developed and investigated the potential of the approach in telecoms, tourism, and financial services.
in 2015 he took time off his PhD to work with the Norwegian Football Association in the design of the national football game experience. Recently he co-designed Telenor’s Service Design Academy, which he is now delivering across the globe with his colleague Dr Simon Clatworthy.
He has 10 years of experience from practice with projects in service design for public and private sector innovation. He was part of the team that developed the award winning, pan-European process; ‘Future City Game’ which utilized service design thinking and co-design for urban development.
CSI (Centre for Service Innovation)|DOT|Sacred Services