Mari Suoheimo

Just as the COVID-19 pandemic was starting to fade, the Russia–Ukraine conflict erupted into a large-scale war. This caused a new influx of refugees to many European countries. In this case study, through an autoethnographic service journey, we investigate the process of applying for asylum in Norway... Read »

To support transformation in service systems, scholars argue for greater attention to power dynamics in service design (SD). While current literature stresses the need for individual service designers to be reflexive about power, it neglects the context within which these designers predominantly work... Read »

To support transformative aims, scholars highlight a crucial need for increased attention to power dynamics in service design (SD). Current literature emphasizes the need for individual service designers to build reflexivity around power without much consideration for their surrounding context... Read »

This article compares the Evolved Double Diamond model with PPG Industries’ framework for responding to wicked problems, as presented by Camillus (2008). Camillus argued that wicked problems often increase as an organisation faces constant change or unprecedented challenges. Indeed, the social complexity of wicked problems as well as technical difficulties make them difficult to manage... Read »

Leading educational work can be a challenge as it includes guiding many different stakeholder groups. This study presents the service design process used to develop a service mobile application aimed at supporting the work of school principals in Finnish Lapland. Design thinking and Double Diamond are co-creative processes used by service designers to approach problems... Read »

Service refers to applying competencies such as knowledge and skills through processes and performances to benefit others (Vargo & Lusch, 2008). Service design is a planning activity (Zomerdijk & Voss, 2010) for organising business resources such as people, props and processes (Malone et al., 2003) to improve both the employee experience (Bertolotti et al... Read »

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Lecture: Design de serviço e colaboração transdisciplinar aplicados a problemas complexos em artes. [Service design and transdisciplinary collaboration applied to complex problems in the arts] for the doctoral, master and bachelor’s degree students in arts... Read »

Lecture: Como abordar problemas complexos no design de serviço através da colaboração transdisciplinar. [How to approach complex problems in service design through cross-disciplinary collaboration], for the doctoral, master’s and bachelor’s degree students in design... Read »

Workshop: Service and UX design for COVID-19 wearables, for the doctoral, master and bachelor’s degree students in design. .. Read »

At the moment, we are facing multiple complex challenges in our world. From biodiversity loss to mass consumption, air and water pollution, political polarization, or poverty. Most people are becoming aware of these challenges. Experts have been trying to come up with solutions for a long time, without any substantial success... Read »

Designers face a world of emergencies of crises through disasters, wars, refugees, and pandemic... Read »

Sustainable and consistent profitability of the organisations is among the main concerns for product development. In recent years, the arrival of emerging technologies has disrupted the value-adding activity in firms across different sectors due to the need to develop and industrialize the new technology... Read »

This book was born from the idea of taking a comprehensive look at the current state of service design for product development in relation to emerging technologies. Such work requires holistic, multidisciplinary collaboration, particularly between service designers, marketers, businesspeople, managers, and engineers... Read »

Currently, there are several ways of viewing and approaching service design. These differences can sometimes create confusion regarding what service design is and does as a field of practice and research. Against this backdrop, this chapter discusses the existing service design perspectives that can be employed when practising and researching service design... Read »

The productization of emerging technologies related to the Fourth Industrial Revolution (FIR) is now getting more attention across different industries. Compared to the previous industrial transformations that the world has seen which relied on mechanical innovations, the ongoing FIR is seeing software and data-driven products as the foundation... Read »

Workshop for the master degree students of course Digitalization in Service Design. .. Read »

Service Design working group as general focuses on education, teaching, research and learning in the area of service design. As more designers work in areas where a service perspective is dominant, new demands on knowledge, skills and attitudes are being forefronted. As relational perspectives become more important to design, culture and design can strengthen each other across old borders... Read »

Service Design Working Group is aiming to share information about service design teaching [introductory courses and briefs to students, both defining and sharing tools/online resources] and how the information is shared about specific areas of service design such as architecture, housing, and healthcare. .. Read »

Interactive technologies are increasingly being applied to the cultural heri- tage design context; digital archives, online exhibitions, and interactive museum pieces have become common approaches in the digital age... Read »

Euroopan unionin alueella tavoitteena on olla hiilineutraali vuoteen 2050 mennessä. Ilman energiamarkkinoita lopullisesti muuttanutta sotaa Ukrainassakin eläisimme energia-alan muutoksen keskellä. Siirrymme aina vain vähemmän luontoa saastuttavia energiatuotantomuotoja kohti... Read »

In our research, we address a special domain among wearable computing, smart jewelry. We present our work-in-progress on co-designing smart jewelry concepts with children. In a design session, children (n=4) were asked to come up with a smart jewelry concept, which they could use when in Covid quarantine... Read »

The aim of this qualitative case study was to investigate how visual tools such as the double diamond (DD) model and persona cards can support the cross-disciplinary team members’ understanding of their roles in a digital service design process... Read »

This paper will investigate how professionals from the energy, real estate, and construction fields can update their knowledge regarding energy transition using service design and digital pedagogy, recognizing that these people will be working full-time. The Uusimaa has an aim to be carbon neutral by 2030, and this will require a change from the old ways of producing energy to new ways... Read »

Jatkuva oppiminen on tärkeää tekniikan aloilla. Ilmastonmuutos ja siihen liittyvät toimenpiteet ja uudet lait muuttavat tekniikan alojen työmahdollisuuksia ja koulutusta. Eri aloilla pyritään vähähiilisempään energiantuotantoon ja se on muuttanut alojen tuotantomuotoja. Uudelleen kouluttautuminen työn ohella on välttämätöntä työn pitämiseksi... Read »

Johdanto Uudellamaalla on tavoitteena olla hiilineutraali vuoteen 2030 mennessä. Tämä vaatii muutosta energiantuotantotapoihin muun muassa uusiutuvan energian tuotantoa lisäämällä ja kasvihuonekaa-supäästöjä tuottavan energiantuotannon minimoimisella... Read »