Simon is professor of interaction design at AHO and is responsible for the area of Service Design at the school.
Simon started working with interaction design using participatory design methods for the design of control rooms in 1983. Since then his work has swung between research and professional consultancy. He built and led a successful multidisciplinary team at Telenor that developed future business concepts for mobile services and interactive TV. He has led a large Nordic ICT consultancy, run his own company and been in a dot.com start-up.
His research interests stem from his MBA in Design Management, and have very much focussed upon the role of design at the strategic and tactical levels of an organisation. His focus during the past years has been upon enabling organisations to create value from incorporating design into the innovation process. More recently he has started to focus upon how organisations should change such that they can better develop and support the delivery of memorable customer experiences. This bridges multiple disciplines from marketing, organisational design, change management and service design.
Simon is responsible for AHOs participation in the Centre for Service Innovation (CSI) and leads one of the major themes; Brand and Customer Experience.
AT-ONE|Brand Innovation in Service Design|Centre for Connected Care (C3)|CSI (Centre for Service Innovation)|DOT|Exploring Service Design And The Third Generation Experience Economy|Sacred Services|Service Design in Tourism|Service design tools for co-creation|Service Desirability|Strategic design of affordances and metaphors in tangible tools for co-creation