Ted Matthews is a service designer and researcher at the center for design research.
He is the chair of service design at AHO. His professional and research areas of interest could be broadly framed by the design of experience-centric services. Experience-centric services refer to services that lift the experiential with a designed intentionality as a crafted, differentiating element of the service offering. However his research has honed in on the study of the sacred as a possible area to glean fruitful practices and concepts for the development of new approaches for the design of experience-centric services. In doing so his research draws from approaches, concepts and practice from socio-cultural domains to weave this together with service design practice.
Through a transdisciplinary, practice based, Research through Design approach, Ted has worked with professional projects from as diverse as professional football and tourism to financial services and telecommunications.
His PhD entitled ‘Exploring Sacred Service Design’ was recently submitted for final consideration.