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Just as the COVID-19 pandemic was starting to fade, the Russia–Ukraine conflict erupted into a large-scale war. This caused a new influx of refugees to many European countries. In this case study, through an autoethnographic service journey, we investigate the process of applying for asylum in Norway... Read »
To support transformation in service systems, scholars argue for greater attention to power dynamics in service design (SD). While current literature stresses the need for individual service designers to be reflexive about power, it neglects the context within which these designers predominantly work... Read »
To support transformative aims, scholars highlight a crucial need for increased attention to power dynamics in service design (SD). Current literature emphasizes the need for individual service designers to build reflexivity around power without much consideration for their surrounding context... Read »
This article compares the Evolved Double Diamond model with PPG Industries’ framework for responding to wicked problems, as presented by Camillus (2008). Camillus argued that wicked problems often increase as an organisation faces constant change or unprecedented challenges. Indeed, the social complexity of wicked problems as well as technical difficulties make them difficult to manage... Read »
Leading educational work can be a challenge as it includes guiding many different stakeholder groups. This study presents the service design process used to develop a service mobile application aimed at supporting the work of school principals in Finnish Lapland. Design thinking and Double Diamond are co-creative processes used by service designers to approach problems... Read »
Service refers to applying competencies such as knowledge and skills through processes and performances to benefit others (Vargo & Lusch, 2008). Service design is a planning activity (Zomerdijk & Voss, 2010) for organising business resources such as people, props and processes (Malone et al., 2003) to improve both the employee experience (Bertolotti et al... Read »
Lecture: Design de serviço e colaboração transdisciplinar aplicados a problemas complexos em artes. [Service design and transdisciplinary collaboration applied to complex problems in the arts] for the doctoral, master and bachelor’s degree students in arts... Read »
Lecture: Como abordar problemas complexos no design de serviço através da colaboração transdisciplinar. [How to approach complex problems in service design through cross-disciplinary collaboration], for the doctoral, master’s and bachelor’s degree students in design... Read »
Workshop: Service and UX design for COVID-19 wearables, for the doctoral, master and bachelor’s degree students in design. .. Read »
Designers face a world of emergencies of crises through disasters, wars, refugees, and pandemic... Read »
Sustainable and consistent profitability of the organisations is among the main concerns for product development. In recent years, the arrival of emerging technologies has disrupted the value-adding activity in firms across different sectors due to the need to develop and industrialize the new technology... Read »
This book was born from the idea of taking a comprehensive look at the current state of service design for product development in relation to emerging technologies. Such work requires holistic, multidisciplinary collaboration, particularly between service designers, marketers, businesspeople, managers, and engineers... Read »
Currently, there are several ways of viewing and approaching service design. These differences can sometimes create confusion regarding what service design is and does as a field of practice and research. Against this backdrop, this chapter discusses the existing service design perspectives that can be employed when practising and researching service design... Read »
The productization of emerging technologies related to the Fourth Industrial Revolution (FIR) is now getting more attention across different industries. Compared to the previous industrial transformations that the world has seen which relied on mechanical innovations, the ongoing FIR is seeing software and data-driven products as the foundation... Read »
Workshop for the master degree students of course Digitalization in Service Design. .. Read »
Service Design working group as general focuses on education, teaching, research and learning in the area of service design. As more designers work in areas where a service perspective is dominant, new demands on knowledge, skills and attitudes are being forefronted. As relational perspectives become more important to design, culture and design can strengthen each other across old borders... Read »
Service Design Working Group is aiming to share information about service design teaching [introductory courses and briefs to students, both defining and sharing tools/online resources] and how the information is shared about specific areas of service design such as architecture, housing, and healthcare. .. Read »
Suomessa kuolee päivittäin keskimäärin 157 ihmistä. Nykypäivänä Suomessa hautaaminen ja siihen liittyvät prosessit ja rituaalit ovat hyvin yksityisiä ja laajalti ammattilaisten hoitamia. Esimerkiksi hautaustoimistojen, hautausmaiden, sairaaloiden ja seurakuntien työntekijät hoitavat vainajaan liittyvät prosessit ja omaiset ovat sivustaseuraajia ja palveluiden tilaajan roolissa... Read »
Interactive technologies are increasingly being applied to the cultural heri- tage design context; digital archives, online exhibitions, and interactive museum pieces have become common approaches in the digital age... Read »
Euroopan unionin alueella tavoitteena on olla hiilineutraali vuoteen 2050 mennessä. Ilman energiamarkkinoita lopullisesti muuttanutta sotaa Ukrainassakin eläisimme energia-alan muutoksen keskellä. Siirrymme aina vain vähemmän luontoa saastuttavia energiatuotantomuotoja kohti... Read »
In our research, we address a special domain among wearable computing, smart jewelry. We present our work-in-progress on co-designing smart jewelry concepts with children. In a design session, children (n=4) were asked to come up with a smart jewelry concept, which they could use when in Covid quarantine... Read »
The aim of this qualitative case study was to investigate how visual tools such as the double diamond (DD) model and persona cards can support the cross-disciplinary team members’ understanding of their roles in a digital service design process... Read »
This paper will investigate how professionals from the energy, real estate, and construction fields can update their knowledge regarding energy transition using service design and digital pedagogy, recognizing that these people will be working full-time. The Uusimaa has an aim to be carbon neutral by 2030, and this will require a change from the old ways of producing energy to new ways... Read »
Jatkuva oppiminen on tärkeää tekniikan aloilla. Ilmastonmuutos ja siihen liittyvät toimenpiteet ja uudet lait muuttavat tekniikan alojen työmahdollisuuksia ja koulutusta. Eri aloilla pyritään vähähiilisempään energiantuotantoon ja se on muuttanut alojen tuotantomuotoja. Uudelleen kouluttautuminen työn ohella on välttämätöntä työn pitämiseksi... Read »
Suomessa kuolee päivittäin keskimäärin 157 ihmistä. Nykypäivänä Suomessa hautaaminen ja siihen liittyvät prosessit ja rituaalit ovat hyvin yksityisiä ja laajalti ammattilaisten hoitamia. Esimerkiksi hautaustoimistojen, hautausmaiden, sairaaloiden ja seurakuntien työntekijät hoitavat vainajaan liittyvät prosessit ja omaiset ovat sivustaseuraajia ja palveluiden tilaajan roolissa... Read »
This excerpt is from a letter to a future self, a story written at a workshop held at DIS 2020 [1], where participants reframed and reimagined what intimacy might mean for the aging body and what role technology might play. Aging and the changes to the body it brings with it are often portrayed as something negative, a time of loss and fading away... Read »
What if things had a voice? What if we could talk directly to things instead of using a mediating voice interface such as an Alexa or a Google Assistant? In this paper, we share our insights from talking to a pair of boots, a tampon, a perfume bottle, and toilet paper among other everyday things to explore their conversational capabilities... Read »
The menopause transition involves bodily-rooted, socially-shaped changes, often in a context of medicalisation that marginalises people based on their age and gender. With the goal of addressing this social justice matter with a participatory design approach, we started to cultivate partnerships with people going through menopause... Read »
Starting to menstruate can restrict adolescents’ movements due to physiological changes and societal stigma. We present a participatory soma design project advocating for young adolescents to listen to and care for their newly-menstruating bodies, specifically focusing on participation in sport... Read »
As new materials become available for textile and interaction designers, it is crucial that we develop an understanding of the lived experiences of such materials and explore meaningful contexts for their development. In this paper, we engage with systems in which bodies as materials and materials as bodies constitute an assemblage of vitalities in constant flux with one another... Read »
Our research explores how the materiality of menstruating bodies can be used to create new material experiences that stimulate awareness, appreciation, and knowledge about menstrual cycles... Read »
Exploring the practice of healthcare service design in the context of embedded service design labs The complex characteristics of healthcare systems and wicked nature of problems that arise in such settings can challenge service design practice to develop new methods and ways of working... Read »
Det digitale skiftet utfordrer helt sentrale prinsipper om fellesskap, kollektive rettigheter og sosial bærekraft, samtidig som det også representerer et spennende mulighetsfelt for samfunnsutvikling... Read »
This article investigates speculative design and the olfactory concerning potential future life forms and styles for more long term sustainable and survivable futures. Referring to Anticipatory Design, the article links anticipatory speculative inquiry literature from design, culture and posthumanism... Read »
In shaping relations between Service Design and Public Health, one key challenge is how to meaningfully and systemically negotiate prospective services and long term design-informed care support... Read »
The transformative potential of service design rests on its ability to enable people to intentionally shape institutionalized social structures. To avoid simply reproducing social structures unconsciously, people need reflexivity—an awareness of existing social structures. Scholars suggest that the use of service design methods can enhance people’s reflexivity... Read »
Technology has potential for improving the lives of persons with severe disabilities. But it’s a challenge to create technology that improves lives from a person’s own perspective. Co-design methods have therefore been used in the design of Assistive Technology, to include users in the design process... Read »
Technology has potential for improving the lives of persons with severe disabilities. But it’s a challenge to create technology that improves lives from a person’s own perspective. Co-design methods have therefore been used in the design of Assistive Technology, to include users in the design process... Read »
This paper explores human bodily fluids for more-than-human collaborative survival. We present four utopian fabulations in which urine, menstrual blood, and human milk are designed with beyond the scale of a singular human body... Read »
This study focuses on the development of new service design approaches for the design of experience-centric services through the integration and utilization of concepts and practices relating to the study of the sacred... Read »
Services are becoming ever more present in our everyday lives and cultural lifestyles, enabling new practices and shaping new values. In the entanglement of people, experiences, interactions, products, technology and media that shape services, meaning is circulated, and culture formed... Read »
Objective To describe unmet needs and values in stroke rehabilitation using the Health Value Framework and the associated co-assessment tool Health Value Spider, a framework designed to identify and prioritise unmet needs based on health technology assessment (HTA). Setting The study took place at Oslo University Hospital, Norway, from February to April 2019... Read »
This paper considers dynamics between Anticipatory Design and relational ontological scales in imagining, articulating and shaping futures. This includes speculative, experimental and experiential engagement with imaginary futures for rethinking relations to the present and beyond them into long term sustainable ones... Read »
As the push for intersection between decolonial and post-colonial perspectives, and technology design and HCI continues to grow, the natural challenge of embracing different ways of approaching knowledge production without ’othering’ begins to emerge. In this paper, we offer what we call ’decolonial paths’, possible portals to navigate through this challenge... Read »
Design universities face challenges to their curricula, pedagogies, research and professional practices in the context of a world beset by increased complexity and rapid change. In this framing type paper located in an experimental relational ontology we take up the context and conditions of such change and the development of what we term ‘design futures literacies’... Read »
Since about a decade ago, design thinking has become a prominent topic in the scientific and business world. In order to keep up with global competition, design thinking has proven to be a valuable concept for assisting companies to innovate their products, servicesand processes... Read »
The use of service design to support healthcare innovation has increased over the past decade. Recently, a growing number of design labs have been established to facilitate service design processes inside healthcare organizations... Read »
Amanda Steggell is a Professor of Choreography at Oslo National Academy of Art and project leader of AMPHIBIOUS TRILOGIES project. As part of ongoing collaboration between AMPHIBIOUS TRILOGIES and FUEL4DESIGN: Future Education and Literacy for Designers, these series of workshops aimed to contribute to the DESIGN FUTURES LEXICON with movement words, called FUTURES DESIGN MOVEMENTS WORDS. Prof... Read »
The workshop drew on a device in the LEXICON called BALLUSION designed to help master’s level design students to look more closely at the role of language in their design project, big or small, and its relation to futures... Read »
The NEOLOGISER workshops build on the DESIGN FUTURES LEXICON and pay attention to the role of words as design material. The tool intends to help designers become more sensitive to the importance of words in shaping futures by highlighting that words are carriers and shapers of meaning... Read »
The BALLUSION workshop explores ‘balloons’ as a metaphor for shapeable futures. We take this up in the supporting Unit by asking: “If the balloon represents the future, how might we shape, twist, deflate, go, squeeze, bounce, tap, stretch or release it?” The workshop was designed with PhD students in mind... Read »
The DESIGN FUTURES LEXICON presents a set of thematic learning activities, futures design devices and instances of their use. The LEXICON is designed to assist design students and designer researchers to engage productively and critically with how language may work in shaping futures design... Read »
The DESIGN FUTURES LEXICON presents a set of thematic learning activities, futures design devices and instances of their use. The LEXICON is designed to assist design students and designer researchers to engage productively and critically with how language may work in shaping futures design. The THEMES AND UNITS contain a variety of learning resources for students of design and design research... Read »
Octopa’s Journey is a narrative game-tool inviting the player to browse the futures of the Northern Sea Route. Playing with Future Design Words and extended-choreographies, the experience is the online counterpart of the physical Octopa toolkit. .. Read »
As FUEL4DESIGN project members from AHO, we held a successful workshop on the Design Futures Lexicon at the 9th Relating Systems Thinking and Design Symposium at NID Ahmedabad, India, 9-17 October, 2020... Read »
REFLEXICON builds on the Lexicon of the Future Education and Literacy for Designers, and invites designers to play with future terms. It uses game play as a way to support designers on use and application of Futures Design terms and reflect on how their design project or activity work might relate to shaping future needs, conditions and challenges... Read »
The NORDES Summer School 2020 was a 3-day online event held on 5-7 August 2020, hosted by AHO and OsloMet in Norway. With the focus on ‘designing beyond the individual’, the summer school explored how the theme of COLLECTIVES may “inform design inquiry in shaping futures that are shared and honed for common interests, needs and purposes, not only competitive and collaborative ones... Read »
Movement matters enormously in every aspect of our lives and of the dynamics of the ecosphere and its complex systems and relations of inhabitants, human and nonhuman, psychological and systemic... Read »
Presentation by Andrew Morrison, AHO NARP Artistic Research Autumn Forum 2020, 14 October, 0900-1115 Commentator Synne Skjulstad / Moderator Merete Røstad .. Read »
While service design has been highlighted as a promising approach for driving innovation, there are often struggles in realizing lasting change in practice. The issues with long-term implementation reveal a reductionist view of service design that ignores the institutional arrangements and other interdependencies that influence design efforts within multi-actor service systems... Read »
This issue of Temes de Disseny addresses a mix of topics concerning how design literacies and design making may be understood as ‘future facing’. By doing so, we convey the ways and means design practice and design education may be positioned and activated to work prospectively and be ahead of current concerns with environmental, social and ethical challenges... Read »
What is happening at the intersection of urban and ocean spaces? The seminars bring together different perspectives, research and educational interests about the sustainable development of the urban-ocean frontier... Read »
When designers try to create lasting change in the public sector, their aim is not only to co-design meaningful new or improved services, but also to embed the capacity – rather than dependency – of co-design into the organization. Current research suggests that this embedded co-design capacity allows for ongoing transformation... Read »
Human-centricity and user involvement have become increasingly emphasized in Norwegian legislation related to service development in the health and public sectors. At the same time, service design has emerged as a relevant and increasingly popular alternative to accommodate the requirements of user involvement... Read »
Design educators working in higher education institutions face the enduring challenge of translating creative design practice into pedagogy and curricula that prepare students for entry into the world of work... Read »
The Design-Analysis Framework offers a multi-level nuanced approach for attempting systemic issues of large scale and complexity. The Framework analyses the systems in their present form, digging deep into underlying logics to reveal embedded mindsets and values... Read »
The H-SEIF project ‘Technology with Empathy’ was a three-year (2017-2020) research collaboration project between industry and academia funded by Oslofjordfondet and in- kind by partners. This book is written to inspire systems engineering practitioners and create curiosity about new ways of working to take the step towards significant innovations... Read »
This paper argues that a Systems Oriented Design (SOD) view has the potential to articulate and materialise community centred notions of care and wellbeing when exploring alternative futures within complex systems... Read »
Words and language are inextricably linked with a designer’s ability to shape futures, both productively and analytically. In this workshop, the participants will be introduced to a suite of tools curated for an exploration into the role of language within futures design projects... Read »
This study examines the impact of conversations in public healthcare service design. We define what constitutes design conversations and the role they play in design processes for complex adaptive systems (CAS). Then, we explore the nature and use of conversations in two embedded design lab interventions in two hospital settings... Read »
As the world in which we live becomes more complex and contested, economically and politically but also in terms of rapid and long-lasting environmental change, design education faces new demands and challenges. We frame and situate these in terms of what we call “design futures literacies... Read »
To meet the complex societal and economic challenges facing healthcare service provision, the public sector is dependent on new partnerships and networked collaboration in order to meet policy and program goals. The medical culture with its deeply institutionalized ways of working combined with siloed expertise makes such collaboration and organizational change especially difficult... Read »
This workshop explored how ‘tangible thinking’ tools can be used to materialise how people imagine and understand systems, in particular questions of (inter) disciplinarity... Read »
This guest chapter by Ted Matthews explains how meaningful experiences are made and why such, often shared experiences, are especially memorable and powerful. It describes how we, as a society, have developed behavioural and experiential patterns such as rituals and myths... Read »
Field studies are a central method in design practice. However, they are costly and difficult to arrange, particularly in the maritime domain where it is hard to get access to ships. As a result, they are often omitted in ship design processes... Read »
Ocean industries involve complex operations, often in safety-critical conditions. Workplaces where such operations are performed are pervaded with technology distributed in many different systems. Designing for such workplaces is a challenge for designers. At the same time, there is a growing number of designers working with projects in the ocean industries... Read »
ONSITE is a research project that builds knowledge on how to implement human-centered design processes within ship design. The project focuses specifically on a field study methodology and the transfer of knowledge between human-centered design and engineering disciplines. Access the report here. .. Read »
A common field in academic research is the development and refinement of design methods with the aim of supporting professional design practice. As a result, design practitioners have a wide range of methods and tools at their disposal. However, some studies have shown that the design methods developed through research are not always adopted or used by professional designers... Read »
Current ship design processes have two main problems. First, the experiences of crew who operate ships are not included in the design process. This poses a problem because it limits the ability of ship designers to design ships and ship systems that can be safely and efficiently operated by the ship crew... Read »
In Norway, urban gentrification has been characterised by replacement of original occupants in previously working class neighbourhoods by middle-class or higher income groups (Hjorthol & Bjørnskau 2005). By posing the core research question ‘What is gentrification in Norwegian context?’ we bring out relevant information and terms to be mapped in a spatio-temporal frame... Read »
This paper introduces a discussion about Systems-Oriented Design (SOD) as a democratic design technique. Hence, we have sought how to design processes that enable democratic design processes and possibly design for democracy. We have analysed student praxis and project turn-ins produced at a SOD course Design for Democracy at the Oslo School of Architecture and Design (AHO) 2016 – 2018... Read »
This paper explores how despite progressive egalitarian policies, systems can have inherent power dynamics that gravitate towards systemic inequities... Read »
This paper addresses the problem of bridging silos. This is a universal problem found throughout the public and private sectors. It is a challenge when different organisations need to cooperate as well as when departments within the same organisation need to communicate... Read »
In InnArbeid we have observed that participation and involvement increases an anticipation of social synchronicity, as opposed to social conformity. I discuss some concerns and considerations on diversity seen through embodied perspectives on design, inclusion and in particular on technology. See extended abstract: http://anticipationconference... Read »
This paper is about exploring how interaction- and service-design approaches can be used in imagining and proposing urban futures. The paper presents an ongoing project on investigating how experiential, prototype-driven design methods from service- and interaction-design can offer new ways of exploring possible futures in today’s increasingly digital, service-driven cities... Read »
With the early onset of cataclysmic climate breakdown (Xu et al., 2018) and “biological annihilation” culminating in the ‘sixth mass extinction’ (Ceballos et al., 2017), organized human life is presented with a bleak future... Read »
The age of climate breakdown brings with it an uncertain future, even within our collective imagination we are presented with increasingly dystopian visions of the future. This tendency towards a dystopian future can also be seen in product design practise... Read »
Today, as the technical capabilities of 3D printers are advancing, they are finding newfound uses within product design as an Additive Manufacturing (AM) technology. Through a practice-led mode of design research, this thesis argues that AM needs to be supported by critical reflection of its technical capacities, as they are subjected to interpretation through contexts of use... Read »
The core matter we address in this session is how we may live and learn together; relationally, ontologically and anticipatorily, in designerly/ing ways that allow the ‘not yet’ into the present moment (Miller, 2018). This is a question of care, an ‘ethics of caring’ (e.g... Read »
Design Inquiry is perhaps always needing to run with scissors, that designcentred capacity and ability to work with materials, means and methods to develop research that is context specific, abstract and conceptual... Read »
In this article we argue that, for educators in design, urbanism and sustainability, the responsibility of connecting emergent design practice and changing societal needs into pedagogical activities demands that attention be given to ecologies of learning that explore the interplay between what is and what might be... Read »
As part of my doctoral design project entitled Transformative Speculation of Life Forms and Life Styles: An Ecological Design Approach in the Context of Climate Change, in XIANGVEI I have researched future life forms via speculative designing to again insights into sustainable futures by redirecting human enhancement. XIANGVEI is a speculative design organ future... Read »
As the challenges facing the Norwegian healthcare system are growing in scale and complexity, cross-disciplinary collaboration is needed between public and private sectors to rethink how we design services for care. Service design has emerged as a fruitful area of design practice and research that can support cross-disciplinary collaboration... Read »
Since climate change has become a tangible and serious issue that humanity has to face, more and more disciplines are evolving to address this field, including design. Design, especially product design, is regarded as a discipline that promotes consumer consumption. Design itself is a problem in the context of climate change... Read »
In recent years, there has been a growing investment in service design to transform healthcare. While existing literature describes several trade-offs related to catalysing change in complex settings, there has been little understanding to date ofhow practising service designers in healthcare respond to these choices... Read »
The AHO Research Review is an internally commissioned document from the School of Architecture and Design in Oslo (AHO) that presents a full picture of the research and teaching agendas and where those two platforms are integrated undertaken by the faculty and research fellows at this specialist university... Read »
Contemporary health systems are deeply complex, organisationally and temporally. Recently, focus has increasingly been given to patient experiences and needs (LaVela & Gallan, 2014) and to developing services that accommodate a diversity of needs within formal institutions and their extensions into society... Read »
In this paper we discuss how new combinations of technology, art and culture enable children with special needs new ways to express themselves. UN declaration (UDHR) states “All human beings have the right to participate in cultural life, enjoy art…”, later including children (CRC) and persons with disabilities (CRPD)... Read »
Konkrete undersøkelser og diskusjoner av digitaliseringens betydning for norske byer: Digital teknologi er en sentral del av samfunnsutvikling og hverdagsliv, og blir stadig viktigere i byutviklingen... Read »
In this paper, we reflect on developing a course in design of health promoting technology for elderly, within the field of Tangible Interaction Design (TID)... Read »
In this paper, we argue for the value of participatory and interactive art, to increase the quality of health and health promoting technology, for children with special needs. UN states through several conventions that everyone has a right to take part in art and cultural experiences, also children and people with disabilities, because art is an important value in our society... Read »
Human-centred design processes often include field studies to achieve effective design solutions that support user needs. Despite this, field studies are rarely used in maritime design because they are time consuming and because it is hard to ensure that the field study outcome will have an impact on the design process... Read »
The healthcare challenges of our society are placing increasing pressure on limited resources available due to an aging population and a substantial growth in patients with chronic diseases (Engström 2014). Due to these challenges, the Norwegian healthcare system is often referred to as being in crisis... Read »
Whilst attention has been given to the sacred in consumer behaviour, often high- lighting its potential for meaningful experiences and customer loyalty, little research has been undertaken which investigates how such experiences might be designed for... Read »
Designers increasingly find themselves facilitating large-scale design events. Yet few have explored design facilitation as an emerging practice. This article examines the design facilitation practices used in two Norwegian case studies of multi-stakeholder events. We focus on the contextually designed tools designers create to help them facilitate... Read »
This thesis reports on a research project that explored how Service Design could be used to facilitate the translation of Brand Strategy into CustomerExperience... Read »
The Anticipation Conference 2017. .. Read »
Making and Unmaking the Environment – Design History Society Annual Conference .. Read »
Workshop to prepare a field study about the design of a new type of ship. .. Read »
Workshop on support tools to ship inspection, following a field study. .. Read »
Collaborative workshop on ship engine room design, following a field study. .. Read »
A 10-day intensive course, including a field study onboard a ship, for system oriented design, service design and industry design students at AHO. .. Read »
Introduction to System Oriented Design students at AHO, 29th september 2017. .. Read »
Digital fabrication tools have been available to design students for the past 20 years. Tools such as 3D printers have been used to Rapid Prototype design concepts and representations, within product development and to imitate conventional manufacturing techniques... Read »
In this article, we provide in-depth insight into the process of adopting service design (SD) by a large service organization. We use an inductive interpretive approach and draw on rich longitudinal data collected in one of the world’s major telecommunication companies that undertook a series of SD initiatives to improve its innovation capability... Read »
The resent movement of Systemic Design seeks for new synergies between Design and Systems. While the usefulness of systems approaches in design has been fairly obvious, this paper argues that many core concepts in design are beneficial in systems thinking. This seems reasonable when it comes to the concept of Design Thinking... Read »
The early design phases, often referred to as the “fuzzy front-end”, have been closely examined by scholars and have a tendency to dominate the content of service design handbooks. However, there has been less focus on the back-end of the development process, both in practice and in academia... Read »
This paper expands existing service design and customer experience discourse by critically viewing service design through the lens of design as a cultural intermediary. Through a mixed methods approach, a triangulation of theoretical frameworks examines service design as a cultural intermediary, and what this might mean for this developing field... Read »
Methods for observing, registering and understanding movement have become increasingly sophisticated given the advancements in data capture, simulation and analysis, however there is still much to learn when questioning the kinesthetic properties of movement and how they relate to intersubjective phenomena and social flow... Read »
This paper examines the role of a research network that involves design schools and researchers from a wide variety of disciplines. The C-SAN Futures network addressed the role that global exchanges within design education and research networks can play in addressing challenges related to climate change... Read »
Inquiry into anticipation is framed within this chapter in a view from Anticipation Studies not only Science, accentuating cultural, constuctionist and critical interpretative aspects. We argue that Futures Studies needs to more fully take up a body of work from Design Studies... Read »
Climate change is one of the most pressing challenges to contemporary lifestyles and future living. We offer a design humanities view on shaping personas to address perspective, narrative and voice through two artifacts: a tiger fish and a nuclear powered narwhal... Read »
This book adopts a multidisciplinary approach to innovation, and argues that because innovation is always risky business, trust is an essential premise and outcome of successfully designing, developing and finally launching innovations. Each part of the book encompasses a different aspect of innovating for trust... Read »
(This essay accompanies the exhibition and catalogue by Hadi Sy). Without the number zero we would all be frozen in a world of worthless measurement. This is number that was devised in India but has been delegated further in the origins of numeracy in the Arab world. Zero is central to the growth of trade, exchange and modern commerce... Read »
This paper identifies and discusses a set of challenges relating to the design of digital services in policies and strategies for more liveable and sustainable cities. These challenges emerge in the meeting between the knowledge and practice fields of digital design, which deal with service and interaction design, and urbanism, which is concerned with the study, planning and design of cities... Read »
‘Explorations of the Seed Vault’ is an experimental project about interpreting and communicating data from the Svalbard Global Seed Vault. The project is being developed by Jørn Knutsen and Einar Sneve Martinussen from the Oslo School of Architecture, and the design studio Voy... Read »
Vitalizing Welfare Technology – a new paradigm in health technology .. Read »
This paper expands existing service design and customer experience discourse by critically viewing service design through the lens of design as a cultural intermediary. Through a mixed methods approach, a triangulation of theoretical frameworks examines service design as a cultural intermediary, and what this might mean for this developing field... Read »
The early design phases, often referred to as the “fuzzy front-end”, have been closely examined by scholars and have a tendency to dominate the content of service design handbooks. However, there has been less focus on the back-end of the development process, both in practice and in academia... Read »
This paper seeks to draw together a broader transdisciplinary view on Anticipation than that influentially proferred by Poli (e.g. 2010). Central is elaboration of the potential for closer intersection between two key approaches to future-oriented inquiry: Design and Futures (Celi & Morrison, 2017 in press)... Read »
Methods for observing, registering and understanding movement have become increasingly sophisticated given the advancements in data capture, simulation and analysis, however there is still much to learn when questioning the kinesthetic properties of movement and how they relate to intersubjective phenomena and social flow... Read »
Longyearbyen, the main town in Svalbard, presents historical, contemporary and projected relations between environment and design. First sighted by the Dutch Barentsz in 1596, this pristine, seemingly sublime landscape has a history of the arrival and application of technologies with destructive impact on its delicate arctic ecology... Read »
This is an invited keynote presentation from the conference chair and organisers in which Steinar Killi draws together his professional, pedagogical and research experience in working on Additive Manufacturing. Steinar orients his address orient towards Additive Designing and the concept of Apposite learning developed with Prof Andrew Morrison at AHO. .. Read »
This paper examines the role of a research network that involves design schools and researchers from a wide variety of disciplines. The C-SAN Futures network addressed the role that global exchanges within design education and research networks can play in addressing challenges related to climate change... Read »
Climate change is one of the most pressing challenges to contemporary lifestyles and future living. In this paper we offer a design and cultural alternative centred in the humanities on shaping personas as a means to addressing relations between perspective, narrative and voice through two artifacts, one a tiger fish and the other a nuclear powered narwhal... Read »
Recent writings on climate, futures and scenarios suggest we pay more attention to narrative in scenario building and enactment to address matters of communication and culture... Read »
Through a spatial and journey-based interface, this webtext embodies a multimodal, qualitative inquiry into ways to support dynamic learning for undergraduate students of design and their emergent roles as critically engaged and resilient designers able to transition towards sustainable design practice... Read »
This study examines the design practice in socially complex domains, such as the facilitation of highly participatory processes for migration and healthcare innovation. We conceptually propose a visual lens that helps unpack the design practice in a way that has not been done before. This tool highlights different dimensions that underlie the design practice... Read »
This paper contributes to the current conceptualisation of service as a design material from three different perspectives. We use: a) definitions of the term material, b) the connection to service logic and c) the techniques that service designers use, to discuss ways to understand service from a design perspective... Read »
A report exploring the possibility of developing KPI’s for Service Design in an organisation. Based upon a workshop carried out together with a major telecommunications provider, and summarising aspects of design thinking (and service design) a few suggestions for KPI’s are suggested. Further, key aspects of service design thinking are identified... Read »
Exhibition of Polly World, interactive and multisensorial installation, September 22-23 2016, at Skåningsrud School and Resource Centre in Norway. Part of the Cultural Rucksack/Den kulturelle skolesekken, Arts Council Norway... Read »
Exhibition of Polly World, interactive and multisensorial installation, September 26 2016, at Sandvika Upper Secondary School in Norway. Part of the Cultural Rucksack/Den kulturelle skolesekken, Arts Council Norway... Read »
Exhibition of Polly World, interactive and multisensorial installation, September 28 2016, at the Jessheim School and Resource Centre in Norway. Part of the Cultural Rucksack/Den kulturelle skolesekken, Arts Council Norway... Read »
Exhibition of Polly World, interactive and multisensorial installation, September 30 2016, at the Frydenlund School and Resource Centre in Norway. Part of the Cultural Rucksack/Den kulturelle skolesekken, Arts Council Norway... Read »
The RHYME research project at the Research Council of Norway, participated and contributed in several ways at this year’s EHiN conference. The conference, with the title “Shaping the future of health”, was arranged in the Spectrum hall in Oslo, from 14th to 16th November 2016. The EHiN conference is the largest conference within e-health, welfare technology and health technology in Norway... Read »
Welfare technology often focus on diagnosis, biomedical data and medicine. But health promotion is also about vitality, communication and participation. In The Research Council of Norway financed project, RHYME, we have developed several generations of social, mobile and multi-medial health promoting technologies... Read »
Interactive Sensorial Textile Experiences, guest lecture, Digital Lab Textile KHiO Seminar. .. Read »
Interactive Sensorial Empowering Fields, guest lecture, Empowerment Research Group .. Read »
In this paper, we present an interactive multi-sensory environment designed for health promotion. It is the fourth generation in an ongoing research project. We focus on the designed qualities of the environment, and specifically on the multi-sensorial and musical interaction design... Read »
Everyone has a right to take part in cultural events and activities, such as music performances and music making. Enforcing that right, within Universal Design, is often limited to a focus on physical access to public areas, hearing aids etc., or groups of persons with special needs performing in traditional ways... Read »
Everyone has a right to take part in cultural events and activities, such as music performances and music making. Enforcing that right, within Universal Design, is often limited to a focus on physical access to public areas, hearing aids etc., or groups of persons with special needs performing in traditional ways... Read »
In this paper, we present an interactive multi-sensory environment designed for health promotion. It is the fourth generation in an ongoing research project. We focus on the designed qualities of the environment, and specifically on the multi-sensorial and musical interaction design... Read »
Great football experiences depend not only on the play on field but also on a contextual understanding of the moment, the sense of self in place and of belonging that can lead to highly emotional and meaningful moments. This paper presents the outcomes of the research project between the Norwegian Football Association and the Oslo School of Architecture and Design during 2015... Read »
With an increasing focus on experience-centric services, where deeper customer connection is to be achieved by heightened dramaturgy and emotional engagement, service design must ensure it has tools that can model and communicate these experiences during service development... Read »
This article investigates how experimental forms of urban mapping can reveal the particularity of places in non-standard urban situations with the intention of moving beyond the reductivism of still-dominant modernist modes of mapping and associated forms of planning... Read »
This paper presents and discusses the use of serendipity in the design and use of experimental urban mapping tools and practices. We address the issue of error in design processes by exploring the role of serendipity in an experimental cultural mapping activity enabled by an iphone app of our own design... Read »
This paper extends the tradition of speculative design linked to products and gallery settings to an exploratory narrative design fiction within the domains of landscape and urbanism to address matters of future literacies, context and climate change... Read »
Abstract. This short paper describes and reflects on how the teaching of the concept of Universal Design (UD) has developed in the last decade at the Institute of Design at the Oslo School of Architecture and Design (AHO). Four main changes are described. Firstly, the curriculum has evolved from teaching guidelines and principles to focusing on design processes... Read »
Contemporary homes incorporate an increasing number of networked objects, including phones, TVs, and light bulbs. Data is streamed in and out of homes across them. The processes that make these circulations possible are both mundane and obscure... Read »
Ship bridge systems are increasingly collected into Integrated Bridge Systems in modern offshore vessels. By integrating previously separate equipment, there is possible to create more user-friendly interfaces leading to safer and more efficient operations. A consequence of Integrated Bridge Systems is that it is now possible to rethink the make-up of ship bridge interfaces in its entirety... Read »
In recent years designers seem to increasingly be engaged in projects for complex, high-risk domains. Yet, little research has been conducted that addresses how designers experience such projects, what kinds of challenges they face, and how they may manage these challenges. This thesis addresses the design in one such domain: the offshore ship industry... Read »
In this thesis, I investigate the use of simulation, game engines and real-time interaction in user-centred design for the maritime sector. In this sector, users are involved in complex safety critical operations carried out in very challenging and shifting conditions. This is a major challenge for workers and currently human failure is the main cause of maritime accidents... Read »
We analyse the challenges and changing character, production and consumption of the emerging genre fashion film through a genre as ecology approach. This approach accounts for the complexity of various rhetorical practices used within the creative industries, such as fashion. We find that digital mediation compels genre innovation in networked cultures in the mediation of fashion... Read »
Exhibition of Polly World, interactive and multisensorial installation, March 10 2016, at the Sofiemyr School in Oppegård. Part of the Cultural Rucksack/Den kulturelle skolesekken, Arts Council Norway... Read »
Exhibition of Polly World, interactive and multisensorial installation, March 8-9 2016, at the Haug School and Resource Centre in Bærum. Part of the Cultural Rucksack/Den kulturelle skolesekken, Arts Council Norway... Read »
Finite Element Analysis (FEA) and 3D printing have developed in parallel over the last three decades, much thanks to improved Computer Aided Design Systems (CAD). This article draws on two case studies to discuss challenges and opportunities when combining these two technologies. Some of the major challenges with 3D printing are anisotropy and lack of trustworthy mechanical values... Read »
This thesis maps out the overlaps, synergies and forces at play when designing for optimal immersive experiences in responsive mixed reality spaces. The research is produced from the perspective of a practising interaction designer and media artist. It is performative, transdisciplinary and built on a methodology that combines and intertwines theories, practice and observation... Read »
This thesis investigates the relationship between networked cities, hybrid products and interaction design. The networked city describes an urban environment saturated with connected sensors, always-on mobile devices and tangles of computational and networked infrastructure that together produce torrential amounts of data... Read »
Change by Design: Transforming organisational mindsets through Service Design thinking “Everything I have learnt during the last 20 years has been thrown up in the air, and landed up-side down – in a good way”. This quote is from a manager who participated in Service Design Academy, a transformation programme in Telenor; one of the world’s largest mobile operators... Read »
The increasing attention to the design for customer experience has led to the development of a new field of design: Service Design. This field is in rapid growth, and is now established as both a domain of practice and of design research. The design discipline has, as central to its approach, developed a focus upon forming and transforming materials... Read »
Regulations in urban governance stipulate that large amounts of urban data are made available to publics with the intention of informing and enhancing decision making for businesses and citizens... Read »
Designers often use scenarios to approach complex design problems holistically. Efficient use of scenarios can be a challenge in complex dynamic user contexts due to mediation and tool limitations that use traditional scenario techniques in design practice... Read »
Journal articles, conferences, TV programs and books are now flooding the academic and popular market about Additive Manufacturing, commonly labelled 3D printing. In the context of Product Design, as distinct from engineering, this article focuses on design issues when considering using Additive Manufacturing technology in new product development or improving existing products... Read »
This thesis is about investigating and revealing the networked city through interaction design. The ‘networked city’ describes an emergent urban condition where digital technologies and wireless communication are increasingly important across everyday urban life. The thesis explores the emergence of the networked city through practice-led interaction design research... Read »
We identify two challenges concerning conceptualisations of communication design, design fiction and future views on the arctic. The first refers to the difficulty of mediating information and perspectives on the complexity of climate change to a wide public bombarded with conflicting perspectives and alienated from engagement with the central issues... Read »
As the critical challenges of climate change escalate, the need to disseminate essential information about the situation increases. Climate change discourse, however, tends to be general and global, as well as scientific and abstract. Arguments are growing for localized and affective communicational solutions... Read »
This thesis addresses two interrelated issues a) how the field of interaction design is challenged by the increasing proliferation of network and computational technologies into our spatial environments, and b) how we may apply explorative interaction design practice to engage in and investigate this development through design... Read »
This paper reflects on the crucial tension between design, development and global fairness when it comes to addressing Climate Change in a relevant manner. Underpinned by these tensions, the paper discuss how two design schools, one in Global North and one in Global South, through a research funded project now are exploring new ways to scale up its present local approaches to more glocal ones... Read »
A doctorate in design stretches experience, acuity and knowledge in design practice into analysis and long form expository writing in an academic oriented thesis. The PhD in design is a mix of theory and practice, with innovation in practice-based inquiry and acknowledgement of insights and articulations based on design work... Read »
Through the persona of Narratta as a ‘thing that speaks ‘I investigate what might be shaped on site in the arctic but also online in the cast of design fiction. This situates the work within comunication design and digital narrative... Read »
The city is continuously being reshaped and rebuilt through political and administrative decisions as well as through the actions of individuals and private businesses. This activity leaves traces that constitute an archive of the city – both of its physical form, but also of the processes and negotiations and controversies that preceded it... Read »
Systems oriented design (SOD) combines design thinking with systems thinking. The method helps you create a holistic overview of complex problems and align valuable insights from different stakeholders such as experts and users... Read »
In this thesis I outline how interaction design may engage in the exploration and understandings the material and mediation of new interface technologies... Read »
Today, our movements are increasingly informed and influenced, shifted and shaped by a digitised environment. The aim of this thesis has been to explore and present a creative potential in conceptualising full-body movement and movement data for digital interaction... Read »
Service design must negotiate the challenges of intangibility, co-production and temporality in the design for experience. The field currently uses tools and concepts such as customer journeys and touch points to assist in this task. However, other fields have the potential inform the service design process as it seeks to focus more and more upon the customer experience... Read »
This paper reflects on the crucial combination of design education and global fairness when it comes to addressing Climate Change in an effective way. It also reflects on the just as important feature of, some sort of, “fairness” to future generations... Read »
The purpose of this paper is to investigate how innovations in ship bridge design may benefit from design competency in the fields of e.g. industrial design... Read »
In this article we present a novel approach for the understanding and the design of interactive health improving music technology, what we call Musicking Tangibles. The Musicking Tangibles approach represents an alternative approach to the traditional instrument, interface and switch-oriented music technology perspective... Read »
Our voice and body are important parts of our self-expression and self-experience for all of us. They are also essential for our way to communicate and build relations cross borders such as abilities, ages, locations and backgrounds... Read »
Polly World is the 4th generation of Co-creative Tangibles developed within the RHYME project. The name Polly comes from “poly”, the Greek prefix for many... Read »
Polly Land is a large wired Interactive Landscape in the Polly World. Polly Land has three arms and an embedded projector for a close and intimate relation to live video and dynamic graphics. One of Polly Lands arms has a Microphone for voice input, one has a Camera for live video and one arm has a RFID-reader for selecting and playing music in several ways using Scene Cards and Tag-Things... Read »
Polly Fire is a sleeping-bag-shaped mobile wireless Co-creative Tangible. Polly Fire has a RFID-reader (the white velvet triangle at one end) for selecting and playing music in several ways. By choosing a RFID tagged Scene-card (looking like a CD cover) the user can select the music and accompanying visuals he likes to listen to and play... Read »
Polly Planet is a large ball-shaped mobile wireless Co-creative Tangible. Polly Planet has a RFID-reader (the white triangle on the top in the picture) for selecting and playing music in several ways. By choosing a RFID tagged Scene-card (like a CD cover) the user can select the music and accompanying visuals he likes to listen to and play... Read »
Polly Ocean is a big banana-shaped mobile wireless Co-creative Tangible. Polly Ocean has a RFID-reader (a white velvet triangle at one end) for selecting and playing music in several ways. By choosing a RFID tagged Scene-card (looking like a CD cover) the user can select the music and accompanying visuals he likes to listen to and play... Read »
In this paper we explore how we compose sound for an interactive tangible and mobile interface, where the goal is to improve health and well-being for families with children with disabilities. We describe the composition process of how we decompose a linear beat-based and vocal sound material and recompose it with real-time audio synthesis and composition rules into interactive Scenes... Read »
This paper presents explorative work investigating how tangible objects can assist the understanding and discussion of the strategic implications of future scenarios. The paper draws upon theory and practice from co-design; particularly from the area of collaborative workshops using gaming; objects and tangible tools... Read »
This paper not only reflects on the crucial feature of global connectedness when it comes to addressing Climate Change in an effective way. It also reflects on the just as important feature of connectedness to future generations. Arguably, these two features could be at odds with, or at least be a challenge for, the most typical and espoused features of Participatory Design (PD); i.e... Read »
This paper examines challenges faced in participatory design’s confrontation with cultural complexity in contexts of intercultural encounter and transnational exchange. We argue that there is need for more elaborate approaches to culture, technology, and participation in relation to PD and PoCo offers one fruitful view. .. Read »
Doctoral education in design has been expanding considerably since the mid 1990s and is now globally a lively part of many design schools. In this article we unpack what it is that constitutes, and is specific to, a doctorate in design. We offer a mapping of current international approaches, models and formats of the PhD in design... Read »
What is it that designers talk about as mattering in their professional competencies? In this article, we empirically investigated industrial designers’ own assumptions on their design practice in relation to innovation... Read »
Modernist discourses of the arctic are peppered with the pithy tales of hardy, and sometimes foolhardy, male explorers. Heroic forays into the icy unknown are legendary as are the often valourous accounts of survival and triumph over the elements... Read »
Development and innovation of new designs for ship bridges on modern offshore vessels is a considerable challenge for engineering and design professions. The purpose of this paper is to investigate how innovations in ship bridge design may benefit from design competency in the fields of e.g. industrial and interaction design... Read »
The city is changing in ways that can’t be seen. As urban life becomes intertwined with digital technologies the invisible landscape of the networked city is taking shape – a terrain made up of radio waves, mobile devices, data streams and satellite signals. In Satellite lamps, practices and languages of design are put to use to explain and situate the phenomena of GPS... Read »
From a techno-cultural view on interaction, this article takes up the relationship between the technologies of the networked city and domestic networked products, and material and conditioning relations to the field of design. This contrasts with more infrastructural framings of networked cities and ubiquitous computing... Read »
Design fiction is garnering attention as a mode of inquiry on the prospective in design practice and inquiry. This paper addresses design fiction as a potential area for design research to explore communicatively. The paper does so through a performative essayistic research text. Presented are extracts from an online visual-verbal hypernarrative and expository research writing... Read »
In this paper we discuss our experiences with doing field studies as part of the design process when developing a new ship’s bridge design. A preliminary observation in our work is that the individual designer benefits greatly from having been at sea, and that the sharing of the insight from the individual who has done field studies to the rest of the design team can be challenging... Read »
During the past decade, tangible sensor technologies have matured and become less expensive and easier to use, leading to an explosion of innovative musical designs within video games, smartphone applications, and interactive art installations... Read »
Designers today have access to full-body movement data to explore the rich, interpersonal, non-verbal communication we read, interpret, enact, and perform every day. In this paper, we describe an approach to movement as a design material, where movement is seen as embodied communication... Read »
This article explores the related issues of invisibility and material in interaction design, and argues that there is a need to consider ‘immaterials’ as a frame to explore and mediate invisible technological systems... Read »
Service design must push its current boundaries of reference to incorporate wider impulses from the social sciences and humanities to allow for higher engagement at a socio-cultural level with service customers. Services are primarily defined by their intangibility and temporal nature where value is co-created during service delivery between customer and service provider... Read »
This thesis explores the first stages of New Service Development, and focuses upon the role that design can play to improve the innovation performance of a development team. The work took a ”research by design” approach, that resulted in the design and evaluation of tools and process support, for two specific areas of service innovation... Read »
Rituals give structure to time, offering passageways to special experiences through contact with artifacts, shared performance and the narratives of myth. This description has resonance with definitions of Service Design, which is often referred to as the design of experiences that happen over time and across different touchpoints... Read »
Interviews (in Norwegian) with mothers with children with disabilities and their experiences from interacting with the RHYME project’s interactive and tangible music furniture. Interview with one of the mothers Inga Bostad, former Vice-Rector of the University of Oslo. .. Read »
Radio interview (in Norwegian) with a family with a child with disabilities interacting in the RHYME project’s interactive music furniture. Broadcasted in NRK P2 radio show Kulturnytt. .. Read »
Our voice and body are important parts of our self-expression and self-experience. They are also essential for our way to communicate and build relations cross borders like abilities, ages, locations, backgrounds and cultures... Read »
The seven principles of Universal Design, such as ”4. Perceptible Information” and ”5. Tolerance for errors”, are formulated from the design’s or system’s perspective. The principles focus on the qualities of the system or design, not on the value of use, the long time experience and use by many different people... Read »
Our voice and body are important parts of our self-expression and self-experience for all of us. They are also essential for our way to communicate and build relations cross borders such as abilities, ages, locations and backgrounds. Voice, body and tangibility gradually become more important for ICT, due to increased development of tangible interaction and mobile communication... Read »
Our voice and body are important parts of our self-experience, and our communication and relational possibilities. They gradually become more important for Interaction Design due to increased development of tangible interaction and mobile communication. In this paper we present and discuss our work with voice and tangible interaction in our ongoing research project RHYME... Read »
Projection mapping is a group of techniques for project- ing imagery onto physical three-dimensional objects in order to augment the object or space with digital content. Most projection mapping experiences and events are non-interactive, partly because of the many inherent design problems in designing for interaction is such situations... Read »
The Ulstein Bridge Vision operator’s desk at Norshipping June 2013 is designed as an interactive demonstrator unit for the interaction scenarios to be shown at the venue... Read »
Interface and network technologies are becoming ubiquitous yet they are increasingly complex and hidden. As they recede into the fabric of everyday life, we lose our ability to see, question, critique and shape these technologies for our own uses. Here there is potential for harm, powerlessness and new and non-neutral power relations... Read »
This paper presents three tentative models for designing for Additive Manufacturing. The purpose of these models has been to introduce different business areas suited for Additive Manufacturing, the potential user is practicing designers who would like to pursue this emerging technology for end products... Read »
Alignment between the real and the virtual has been a defining quality of mixed and augmented reality... Read »
Our voice and body are important parts of our self-expression and self-experience for all of us. They are also essential for our way to communicate and build relations cross borders such as abilities, ages, locations and backgrounds. Voice, body and tangibility gradually become more important for ICT, due to increased development of tangible interaction and mobile communication... Read »
This paper argues that design research may benefit from investigations, explorations and innovations in the means of conducting and of conveying design research from qualitative methods in the social sciences. The paper examines how inter-disciplinary and inter-methodological experimentation as a mode of knowledge building... Read »
This paper discusses and describes how simulated user scenarios can be created and used in the front end of maritime innovation processes. The paper introduces the use of game engines as design tool to create dynamic scenario environments that are used as means to facilitate interdisciplinary collaboration between users and actors in a design process... Read »
The development of new design concepts for ship bridges on modern offshore vessels is a considerable challenge for engineering and design professions. Such ships perform advanced missions in extreme environmental conditions very different to the conditions where most design processes take place... Read »
This workshop will investigate the possibilities for design PhDs and their relevance to the future of design education and the design professions. Studied through a range of doctoral models, this workshop will explore the potential benefits of having design PhDs... Read »
Across the domains of design education the Design PhD is an area of much contemporary discussion and debate internationally. As the field of the discipline of design matures, so does its relationship with this qualification: its form, methods and relevance within and beyond the academy... Read »
Design fictions present us with spaces for construction and reflection, potentially mixing various modes of the emergent and the speculative with the shaping and communication of near future imaginaries. In this article we adopt a blend of rhetorical devices to present and discuss design fictions. We do this by referring to current discourses around drone technologies... Read »
Recent years have seen the rapid growth of mobile communication and more recently smart phones and apps. But how might we approach ‘learning the networking city’? In this paper we reflect on the negotiation of a mobile app for cultural mapping of the networked city developed as part of a large design research project into social media and the city... Read »
We address how to make apparent a number of design initiated articulations to do with accessing, assembling, and mediating the data of the networked city and their visual renderings in publicly accessible formats. These ‘designed moves’ heighten the significance of both design knowledge and research interpretations in an exploratory and dynamic inquiry... Read »
Should collaborative lab developments be based on technological or human preconditions? This paper initially suggests how complex human conceptualisation patterns can be described and modelled comprehensively in an innovation framing. A research-based metaphorical model, called the Plant of Collaborative Conceptualisation (PoCC), is summarily developed and visualised... Read »
ULSTEIN BRIDGE VISION™, the results of the research project Ulstein Bridge Concept (UBC), was exhibited at ONS 2012 in Stavanger. The bridge concept was developed in the maritime design laboratory at the Oslo School of Architecture and Design (AHO). .. Read »
Customer experience has now become a central arena for competition in services. Companies are working hard not only to develop memorable customer experience, but also to infuse those with brand associations. To be able to transform brand strategy into a service concept capable of delivering a brand-aligned experience, the New Service Develop (NSD) teams need proper brand input... Read »
The article gives an overview of our iterative work in developing visual editors for creating high resolution haptic patterns to be used in wearable, haptic feedback devices. During the past four years we have found the need to address the question of how to represent, construct and edit high resolution haptic patterns so that they translate naturally to the user’s haptic experience... Read »
Det siste tiåret har internettet spredt seg fra skrivebordet til noe vi putter i lomma og bærer med oss til enhver tid. Vi «går ikke på Internett» lenger, vi er der hele tiden. Samtidig har digital teknologi blitt et av samfunnets sentrale rammeverk og påvirker alt fra politisk meningsutveksling til hvordan velferdsstaten fungerer... Read »
Scientific warnings of an escalation of climate disaster becomemore severe by the day. Seemingly, the magnitude of the alarms increases at a pace that outcompetes the concerns it seems to generate in public policies and discourses... Read »
A media-specific aesthetic of play considers the game mechanic to be the primary modality of play grounded in interaction design. Usually, evaluations of games as «art» are based on criteria drawn from aesthetic genres such as the visual arts, film or literature... Read »
This argumentative essay at the intersection of media studies, Cultural Studies, and literacy research, frames of PD in the emerging territory of social media and civic engagement. We refer to core principles of PD and to recent reflections on social technologies and participation in design. These are linked to research on designing for participative cultural expression via social media... Read »
Music is a universal language we communicate through and with, cross cultural, functional and social diversities. The health potential of music has been thoroughly and scientifically documented during the last 15 years. With the term “musicking” the musicologist Christopher Small expands music from being just a noun to a verb, from an aesthetic object to an action... Read »
The ideals of Universal and Inclusive Design often lead to a “one-size-fits-all” solution, and a design full of compromises, not really attractive for anybody. Who has the right to define who should be included in the inclusive design? Who defines who is excluded? People are diverse. Diversity is the beauty of democracy, which is the root of Universal and Inclusive Design... Read »
Reflect is an interactive tangible sound installation that will premiere at Music Makers (http://musicmake.rs/category/artists/) on September 14th 2012, at Prince Charles in Berlin. Music Makers was curated by Create Digital Music, PLATform and SemiDomesticated. The creators of the installation, MusicalFieldsForever is a group of Artists and also a Project... Read »
We present a novel approach towards understanding and design of interactive music technology for people with special needs. The health effects of music are well documented, but little research and interactive music technology has been developed, for Music Therapy and health improvement in everyday situations... Read »
In this paper we present and discuss the empowering potential of restaging interactive art installations. We build on an approach, where we divide the staging process into four levels of staging (potential, strategic, tactical, dynamic), and in Umberto Eco’s sense open, to four categories of choices (genre, temporal, spatial, actorial) to perform on each staging level... Read »
Designers are increasingly challenged by demands defined by environmental concerns, technological optimization, logistics and functional efficiency. In order to handle this complexity, designers have to be academically trained in a relevant manner, and we understand that relevant methodology in design education is a key issue... Read »
This paper documents explorations into an alternative platform for immersive and affective expression within spatial mixed reality installation experiences. It discusses and analyzes experiments that use an advanced LED cube to create immersive, interactive installations and environments where visitors and visuals share a common physical space... Read »
Systems Oriented Design is an approach to designing that incorporates systems thinking into the design process. The aim of the approach is to help the designer make sense of the situation he/she designs for. This paper discusses the differences between Systems Engineering and Systems Oriented Design, and looks at how the two approaches cancomplement each other in designing for complex systems... Read »
Systems Oriented Design (S.O.D.) is the designerly way of systems thinking. It is tuned towards working with the dynamics of human activity systems and its interactions with technology rather than constructing technological systems. The complexity in modern high end ship building has increased on several fronts... Read »
Industrial and interaction designers are increasingly faced with new computational technologies that may be used as materials in designing. Such materials are important in design practices because they offer conditions for conceptualisation and production of new designs... Read »
This paper discusses the processes of creative development in four projects by Squidsoup: Altzero (1999-2003), Come Closer (2004-5), Freq2 (2006) and Driftnet (2006-7). Each piece presents users with a structured audiovisual composition that can be manipulated, probed and explored in different ways... Read »
In product design practice, design problems may occur on different levels and through different stages of a design process... Read »
The professional field where industrial designers operate is evolving from a product design tradition into a wider range of relevant areas. Some more recent arrivals – interaction design and service design – offer new dimensions to an already complex discipline... Read »
This article focuses on the design potential of digital interactions where the body is seen as the interface. With computational technology and sensors infiltrating many aspects of our lives and urban surroundings,interaction designers’ ability to visualise and generate designs are important in order to understand and explore such design spaces... Read »
Sciences have certainly done their best to blow the whistle, warning about an escalating climate disaster. And today seemingly powerful leaders also start to talk boldly about the present need of profound and radical changes... Read »
Purpose – This paper aims to describe the development and evaluation of a process model to transform brand strategy into service experiences during the front end of new service development (NSD). This is an important yet poorly understood transformation that occurs early in service development projects... Read »
This paper reviews one of the central areas of service design, the area of touch-point innovation. Specifically, it describes the development and use of a card-based toolkit developed in the AT-ONE project – the AT-ONE touch-point cards. These cards have been developed to assist cross-functional teams during the first phases of the New Service Development (NSD) process... Read »
Industrial and interaction designers are increasingly faced with new computational technologies that may be used as materials in designing. Such materials are important in design practices because they offer conditions for conceptualisation and production of new designs... Read »
‘Design matters’ is interpreted in this exploratory paper via a narrative pastiche that concerns recent developments in ubiquitous computing and their implications for emerging techno-material culture... Read »
Design research needs to explore and communicate the potential for design practice to be speculative and motivate discourse as and in design. This may be achieved via Discursive Design. Such a view comes out of practice-driven research on interaction and communication design within a sociocultural perspective... Read »
Staging is the creative act of showing something to an audience. When staging, the artist chooses and creates the context, situation and structure of the presented object, play or installation. The chosen context and situation provide background for the audience interpretations... Read »
Montage in cinema means to mount images and sounds from different sources, that are interpreted together and whose oppositions drive the story further. In this paper we develop the montage concept further for co-creation in interactive, tactile, spatial cross-media. As case we use the design of the interactive, tangible, cross-media installation ORFI... Read »
In this paper we present our ongoing research on designing smart textile solutions for musical tangibles, what we call co-creative tangibles. Our textile, musical tangibles shall be used to improve health and wellbeing for children with severe disabilities and their families, in their homes... Read »
The traditional role of the musical instrument is to be the working tool of the professional musician. On the instrument the musician performs music for the audience to listen to. In this paper we present an interactive installation, where we expand the role of the instrument to motivate musicking and co-creation between diverse users... Read »
There is a growing interest among scholars, practitioners and organizations as to how design may benefit management, particularly when this happens in a service context. In this exploratory qualitative study, I investigate such a multi-disciplinary intersection with the aim of better understanding how service design may be of value for leaders in service organizations on a strategic level... Read »
Designers and design is facing ever growing challenges from an increasingly complex world. Making design matter means to cope with these challenges and to be able to enter new important design fields where design can play a crucial role. To achieve this we need to become better at coping with super-complexity... Read »
We inquire into how visual signage may make aspects of ubiquitous computing technologies visible and how digital tools and platforms impact that visual design and semiosis. We explore how visual interfaces have been designed and mediated within a design-research project that looked at technologies for mediating between digital media and the physical environment... Read »
Expressive mobile narratives are in the early stages of design and participative formation. We ask what relations and articulations can be brought to play in the design and enactment of a mobile fictional space in which identity is a core motivation and design feature... Read »
This paper presents a framework for teaching the complexity of Universal Design (UD). At the Institute of Design at Oslo School of Architecture and Design (AHO) the theme ‘Universal Design’ is introduced in the second year in a five-week module within the course ‘User Oriented Design’... Read »
This article takes up the relations between products, people, and the Internet. Our investigation is set in the context of the emergence of networked and service-driven physical products. The article builds upon the curation and design of an exhibition that pulls together recent hybrids composed of physical objects as well as digital things and networked services... Read »
Objective: To develop a Summary of Findings (SoF) table for use in Cochrane reviews that is understandable and useful for health professionals, acceptable to Cochrane Collaboration stakeholders, and feasible to implement... Read »
Digital products are an increasingly important part of our culture and are linked to activities at work, play and leisure. Many of these activities happen through screen-based interfaces, which thus play an important role in activating and engage people in their daily lives... Read »
Systematic reviews are syntheses of the best available evidence on the effects of health care interventions. Cochrane Reviews are high quality reviews that can provide valuable information for clinicians and policy makers, but are poorly suited for decision makers in time-pressed contexts... Read »
The central focus of this thesis is the use and experience of touch in artistic, multimodal and computer-based environments. The haptic experience of touch is an area that has only received limited research-based interest. Touch is too often seen as the effect, and not the cause of our everyday experiences... Read »
Glowing Pathfinder Bugs is an interactive art project primarily aimed at children and created by the digital arts group Squidsoup. It uses projection to visualize virtual bugs on a real sandpit. The bugs are aware of their surroundings and respond to its form in their vicinity... Read »
In this paper we review the area of touch-point innovation in services and specifically describe the development and use of a card-based toolkit developed in the AT-ONE project – the AT-ONE touch-point cards. These cards have been developed to assist cross functional teams during the first phases of the new service development (NSD) process... Read »
Multi–field inputs are techniques driven by multiple short-range RFID-enabled artifacts like RFID-tags and RFID-tag readers. The technology is useful for designers so as to enable the construction of advanced interaction through the physical world. To take advantage of such opportunities, it is important to understand the technology in terms of what interactions it might offer designers... Read »
Short-Range Radio Frequency Identification (RFID) is an emerging technology that interaction designers are currently embracing. There are, however, few systematic efforts to utilize the technology as a tool for the development of new design concepts. This article focuses on technology as a design material and its role in the formative process of conceptual design... Read »
This article is about the role of film in interaction and product design research with technology, and the use of film in exploring and explaining emerging technologies in multiple contexts... Read »
This article describes processes connected to Ergonomics in design and Systems Oriented Design and how these two lines of thought in design might be related. Doing this we aim at suggesting a more holistic approach and a better understanding of the notion of Ergonomics in Systems Oriented Design... Read »
The main approach of this paper is to look at design research from a systems-oriented perspective. This implies that design research is understood as a dynamic and emergent field of interrelated or contradicting thoughts, concepts and ideas... Read »
This paper introduces a new perspective on systems thinking in design related to sus- tainability. We argue that designers need to look at sustainability in an integrated man- ner where technical, economical and social aspects are embedded in an ecological ho- listic view. Sustainability is not just another requirement in the design process but needs to form the foundation for all design work... Read »
Short-range Radio Frequency IDentification (SR-RFID) technology embedded in mobile phones offers interaction design practitioners the potential to design new forms of mobile experiences. The article presents a design oriented research study that seeks to develop affordances specifically in support of such practice. To do so the authors draw on Activity Theory... Read »
Research by Design is the theme of this first special guest edited issue of FORMakademisk. In this issue we look into a growing domain of design research that takes up relations between practice and theory that are pertinent for inquiry in the interdisciplinary approaches and frameworks that are often central to research in design (Rust et al. 2005)... Read »
This article takes up the concept of performativity prevalent in the humanities and applies it to the design of installation arts in mixed reality mode. Based on the design, development and public access to two specific works, the concept is related to a form of research by design... Read »
LUDINNO a hands-on user-driven innovation-project, has provided new concepts, ideas and knowledge for business, and a platform for Nordic research cooperation in the field of merging design and user-driven innovation (UDI) processes. In the project students supported by academics and trained professionals cooperated with business to carry out real and user driven business projects... Read »
Universal design (UD) is a rising global trend and can be related to social sustainable development (SSD), which has gained increasing recognition in the political arena and in the corporate world. UD targets needs, social participation and access to goods and services by the widest possible range of users... Read »
Digital artefacts pervade culture and social life in work, play and leisure. Many of these activities are carried out through screen-based interfaces, which therefore take on an important role in enabling and engaging people in their daily life. Screen-based visual movement is increasingly a key characteristic of mobile phones, gaming platforms, operating systems and websites... Read »
It is now possible to include complex visual movement in screen interfaces, including those that enable web browsing on different media devices. This article investigates the potential for employing movement in web browsing – or more specifically, how motional form may be connected to interface actions. The investigation is carried out through design experimentation... Read »
‘Desktop’ social networking services are migrating to mobile devices. Research into the design of mobile social software (MoSoSo), especially its communication design, is emerging. The case we present is from a collaborative, interdisciplinary research project into communicative design innovation concerning these technologies... Read »
Faster computers, mathematical modelling and algorithm development has fuelled the field of computational science. Today we see finite element analysis used in constructions; both for strength and heat, flow analysis in moulding tools are almost common... Read »
The article introduces the challenges of universal design in the fields of architecture, product design and service design. The benefits and milestones of universal design are described and a summary of the content of the book is given. Benefits of a Universal Design approach go beyond moral principles or a doctrine of social betterment... Read »
Based on my work with virtual environments dating back to the early 1990s, and with practical and engineering limitations on building tactile bodysuits that enhance the sense of immersion within detailed and dynamic virtual worlds overcome, this paper will take as its subject the example of my immersive artwork the Erotogod experiment (2001)... Read »
Haptic hedonism is about producing sensual enjoyment through corporal stimulation. Haptic here referes to the sense of touch in all its forms, including proprioception and kinaesthesia, but in particular the cutaneous sensations of tactile pressure (mechanoreceptors) (Paterson 2007: ix)... Read »
Social media are now an integrated part of culture and digitally mediated social activities. Screen-based devices now employ sophisticated graphics including visual movement on a variety of platforms. This paper explores how visually dynamic interfaces can enhance social media applications... Read »
The service sector is now the dominant part of many western economies – and seems to be growing in importance. To differentiate their offerings, service providers need to be innovative to meet conscious and unconscious user needs... Read »
This paper describes work in progress for the development of a structured process that helps cross functional development teams to bridge the gap between a company’s brand strategy and experiences for customers. The process is aimed to assist and structure the very early stages of the service development process, the fuzzy front end... Read »
Radio Frequency Identification (RFID) is a wireless technology that is emerging in consumer products as a method for input and interaction. Although RFID is relatively well known from a technical perspective, the methods and for designing with RFID are less well understood, particularly the tangible and physical aspects of RFID form... Read »
Recent developments in light emitting diode (LED) production technology mean that high numbers of LEDs can now be used at costs that are no longer prohibitive. This paper looks at various creative and artistic applications of three-dimensional grids of LEDs, when used to produce imagery and volumetric visualisations in three physical dimensions... Read »
Evidence-based decision making relies on easy access to trustworthy research results. The Cochrane Library is a key source of evidence about the effect of interventions and aims to “promote the accessibility of systematic reviews to anyone wanting to make a decision about health care”... Read »
This thesis argues that the product form is an underutilised resource in building brands. There appears to be a gap in how industrial designers are taught to work with form, and the expectations business have of designers as professionals in developing a form for a commercial context... Read »
This paper is an intermediate report from a research project at the Center for Profession Studies, Institute for Multidisciplinary Research, Malmö University, Sweden. The title of the project is “Design Articulations: when well-articulated notions and unarticulated self images meet” (DA). The project is funded by the Swedish Research Council... Read »
Based on experiences from practical design work, we try to show, what we believe, are the similarities and differences, between composing music for interactive media compared to linear music. In our view, much is the same, built on traditions that have been around for centuries within music and composition. The fact that the composer writes programming code is an essential difference... Read »
In this paper we present some of the challenges we approached in order to design and develop interactive experience environments in textile. Our interactive environments are created to facilitate communication on equal terms through music, between children with severe disabilities and their families... Read »
This paper introduces and discusses a Rich Research Space as an inclusive methodological framework and scaffold for research-by-design. The Rich Research Space especially addresses the issue of richness in design processes and design-led research... Read »
Over the last years customizing products has been the talk of several trades, whether it is sneakers from Adidas and Nike or hearing aids from Siemens, not only those involved with rapid manufacturing but also those part of traditional consumer production... Read »
‘Bowl’ is a simple token-based media player designed as a self-contained interface for children between 2–4. The project focuses on the use of tangible interfaces for handling media in relevant physical and social contexts – in this case the home environment... Read »
The term ‘unreal estate’ is coined to refer to online mediations of projected and planned urban developments, especially luxury domestic residency. A related website is studied as a mediation of co-ordinated artifacts and assembled persuasion. The site is also examined as a mediating artifact through which multiple representations are co-articulated... Read »
Wikis represent flexible tools functioning as open-ended environments for collaboration while also offering process and group writing support. Here we focus on a project to innovate the use of wikis for collaborative writing within student groups in a final-year undergraduate political science course... Read »
This project explores the visual link between information and physical things, specifically around the emerging use of mobile phones to interact with digitally augmented objects and spaces. .. Read »
Industrial designers, architects, graphical designers and others have slowly adapted to the new digital design tools. Most of this process of adaptation is about modifying traditional techniques to benefit from digital technology. But digital technology offers the possibility to rethink the design process even to a degree where our conception of visual creativity is questioned... Read »
Dette forskningsprosjektet bygger videre på noen av de undersøkelsene og drøftingene jeg gjorde i min teoretiske diplomoppgave fra 1996 ved Institutt for industridesign ved Arkitekthøgskolen i Oslo... Read »
Designing Time is an experimental design studio at the Oslo School of Architecture, where the students are engaged in time based issues. The studio serves as a laboratory to invent, develop and test strategies and techniques relevant to time based design... Read »
This essay presents an attempt to conceptualise and categorise how computers can be used in creative design processes. It focuses upon new experimental design techniques that have emerged from the use of graphical computers and powerful off-the-shelf software. The material that is investigated stems mostly from the author’s own practice and teaching and the teaching of associated colleagues... Read »
Based on what I call »designerly theorization« the dissertation tries to go beyond the divide between theoretical versus practical approaches and inside versus outside perspectives. Designerly theorization is here an approach that raises theoretical issues concerning »innovative design«... Read »
Rapid manufacturing is a legitimate child of the Rapid prototyping technology developed during the late 80’s and 90’s. Especially the layer-by-layer method can show an escalating quality performance since the early “3D printers”. Early, the idea to use this technology to produce spare parts on demand was introduced... Read »
The resent development of graphical 2D and 3D design tools has led to a new state of visualisation in the design process. A whole range of visual representation-forms have emerged and gained increasing importance and influence on the design process, and hence the final result. From this follows that visual thinking is more important than ever... Read »
In this essay the ‘Integrated Conglomerate Method’ is brought forward as a generic model for designresearch. Integrated: integrated in practical activities, spiral from tacit to explicit to tacit. Learning through doing. Exploration through practice. Practical work fuelled by theory. Theory derived form practical investigations... Read »
To fully benefit from the potential of computer technology in the design process it is necessary to rethink design methodology. New design strategies have to be developed from scratch, strategies which are specially designed to engage the potential of computer technology as well as to address the general problem of complexity within the interplay of urban systems... Read »
Johdanto Uudellamaalla on tavoitteena olla hiilineutraali vuoteen 2030 mennessä. Tämä vaatii muutosta energiantuotantotapoihin muun muassa uusiutuvan energian tuotantoa lisäämällä ja kasvihuonekaa-supäästöjä tuottavan energiantuotannon minimoimisella... Read »
Objective: To describe how the SUPPORT collaboration developed a short summary format for presenting the results of systematic reviews to policy-makers in low- and middle-income countries (LMICs). Methods: We carried out 21 user tests in six countries to explore users’ experiences with the summary format... Read »
Objective: To measure the effects of a summary-of-findings (SoF) table on user satisfaction, understanding, and time spent finding key results in a Cochrane review... Read »
Where is the futuring power in performative design pedagogy? How do we, as educators and researchers, engage with pedagogical approaches in design learning that are flexible and responsive to changing times? These are questions we ask relating to an experimental teaching project that took students into a space for learning possibilities within the context of a creative desert festival... Read »
As we move deeper and into a service economy, differentiation of service offerings occurring through the customer experience is becoming central to the success of service providers. The emerging discipline of service design must find new ways to orchestrate settings for customers that will result in favourable and memorable service experiences allowing for differentiation to take place... Read »
Service design must push its current boundaries of reference to incorporate wider impulses from the social sciences and humanities to allow for higher engagement at a socio-cultural level with service customers. Services are primarily defined by their intangibility and temporal nature where value is co-created during service delivery between customer and service provider... Read »
Screen-based user interfaces now include dynamic and moving elements that transform the screen space and relations of mediated content. These changes place new demands on design as well as on our reading and use of such multimodal texts. Assuming a socio-cultural perspective on design, we discuss in this article the use of animation and visual motion in interface navigation as navimation... Read »